Support

Our support for your work with Dlubal software

  • Dlubal Support

Frequently Asked Questions (FAQ)

Do you have an issue or a question regarding our programs? The FAQ page lists the answers to frequently asked questions provided by hotline engineers of Dlubal Software as well as the solutions to commonly encountered problems. Maybe the solution to your issue is just a few clicks away!

No wild chaos of questions awaits you here. The category filters and a keyword search help you to quickly find the relevant question or answer.

Knowledge Base

Knowledge is power! If you are interested in the topic of "structural engineering," you will certainly feel at home here. The Knowledge Base contains technical articles on the subject of "structural analysis and design." Perhaps you will find out something here that will help you in your daily work? Have a look.

You can also find here tips & tricks on using RFEM / RSTAB, add-ons, and stand-alone programs. Thus, you are always up to date and do not miss any of the latest developments in the Dlubal structural analysis programs.

Product Features

Dlubal Software programs and add-ons provide you with a wide range of powerful features.

We are continuously developing the software, adding new features and optimizing existing workflows. We also always have an open ear for our customer requests. Therefore, suggestions and requests from the users are regularly incorporated when we are working on improvements or new add-ons.

Our Support Team

Our colleagues are available to answer any questions you may have about our software.

If you are looking for technical assistance, you can find the relevant people to contact here.

Ask Individual Question

Your question or concern is not included in the FAQ? Then contact us using this online form to ask an individual question. This will be forwarded to our hotline team and we will endeavor to process your question quickly.

Submit Program Feature or Idea

Together, you can achieve more. The Dlubal structural analysis software is continuously being developed and optimized. Therefore, we are very grateful for your suggestions on improvement or ideas. Let's work together to keep improving and developing Dlubal Software!

Report Problem or Program Issue

Have you found a bug or an in our programs? Is something not working as it should? Then we are very grateful for your advice! After all, we want our software to get better and better, and such tips help us tremendously.

We ask for a brief explanation of the error or the issue, and for sending the associated files and any images, such as screenshots. Then we can take care of it.

Licensing & Authorization FAQ

Do you have any question about licensing of or authorization for Dlubal Software programs?

This FAQ page provides immediate answers to frequently asked questions about licensing and authorization.

Contact Us

Contact Dlubal

Do you have any questions related to customer support? Contact us via phone, email, chat, or forum, or find suggested solutions and useful tips on our FAQ page, available 24/7.

(267) 702-2815

[email protected]

Teamviewer

Teamviewer

Customers with Service Contract Pro have the advantage of using our video support.

For this, you need the TeamViewer program that can be downloaded here. Start the program and follow the instructions of your online advisor.

Impressed by Dlubal Support

“I'm impressed by the promptness and competence of the Dlubal Software support team again and again.”

Contact Us

Contact Dlubal

Do you have any questions related to customer support? Contact us via phone, email, chat, or forum, or find suggested solutions and useful tips on our FAQ page, available 24/7.

(267) 702-2815

[email protected]