Support

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Quick Support and Answer

"If only other software companies were once as fast with the help or answering the questions!"

Thanks, you’re the best!

“Thanks, you’re the best!
Great program to use …. when the support has the right answers.”

Dipl.-Ing. (BA) Markus Baumgärtel

Dipl.-Ing. (BA) Markus Baumgärtel

Customer Support

Mr. Baumgärtel provides technical support for customers of Dlubal Software.

Stine Effler

Stine Effler, M.Sc.

Product Engineering & Customer Support

Ms Effler is responsible for the development of the DYNAM Pro add‑on modules. In addition, she provides technical support for customers.

Dipl.-Ing. (FH) René Flori

Dipl.-Ing. (FH) René Flori

Head of Customer Support

Mr. Flori is the customer support team leader and also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Stefan Frenzel

Dipl.-Ing. (FH) Stefan Frenzel

Product Engineering & Customer Support

Mr. Frenzel is responsible for the development of products for dynamic analysis. He also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Walter Fröhlich

Dipl.-Ing. (FH) Walter Fröhlich

Product Engineering & Customer Support

Mr. Fröhlich takes care of the processing of user questions in the customer support and is also responsible for the development in the field of steel construction.

Dipl.-Ing. Thomas Günthel

Dipl.-Ing. Thomas Günthel

Customer Support

Mr. Günthel provides technical support for our customers.

Stefan Hoffmann, M.Sc.

Stefan Hoffmann, M.Sc.

Product Engineering & Customer Support

Mr. Hoffmann is responsible for the development of the products for dynamic analysis, membrane structures, and RWIND. Furthermore, he provides technical support for our customers.

Dipl.-Ing. (FH) Paul Kieloch

Dipl.-Ing. (FH) Paul Kieloch

Product Engineering & Customer Support

Mr. Kieloch provides technical support to our customers and is responsible for the development in the area of reinforced concrete structures.

Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.

Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.

Product Engineering & Customer Support

Mr. Kuhn is responsible for the development of products for timber structures and provides technical support for our customers.

Dipl.-Ing. (FH) Adrian Langhammer

Dipl.-Ing. (FH) Adrian Langhammer

Product Engineering & Customer Support

Mr. Langhammer is responsible for the development of the area of reinforced concrete structures, and provides technical support to our customers.

Carolin Leßmann, M.Eng.

Carolin Leßmann, M.Eng.

Marketing & Customer Support

Ms. Leßmann provides technical support for our customers and is involved in marketing.

Dipl.-Ing. (BA) Sandy Matula

Dipl.-Ing. (BA) Sandy Matula

Customer Support

Ms. Matula provides technical support for our customers.

Dipl.-Ing. Oliver Metzkes

Dipl.-Ing. Oliver Metzkes

Product Engineering & Customer Support

Mr. Metzkes is responsible for the development in the area of steel structures and provides technical support to our customers.

Dipl.-Ing. (FH) Gerhard Rehm

Dipl.-Ing. (FH) Gerhard Rehm

Product Engineering & Customer Support

Mr. Rehm is responsible for the development of products for timber structures, and provides technical support for customers.

Dipl.-Ing. Juliane Stopper-Akdag

Dipl.-Ing. Juliane Stopper-Akdag

Product Engineering & Customer Support

Ms. Stopper provides technical support for our customers and is responsible for the development of products for geotechnical engineering.

Dipl.-Ing. (FH) Jürgen Theilmann, M.Eng.

Dipl.-Ing. (FH) Jürgen Theilmann, M.Eng.

Customer Support

Mr. Theilmann provides technical support for customers of Dlubal Software and takes care of their requests.

Sonja von Bloh, M.Sc.

Sonja von Bloh, M.Sc.

Product Engineering & Customer Support

Ms. von Bloh provides technical support for our customer and is responsible for the development of the SHAPE‑THIN program.

Dipl.-Ing. (FH) Robert Vogl

Dipl.-Ing. (FH) Robert Vogl

Technical Editor, Product Engineering & Customer Support

Mr. Vogl creates and maintains the technical documentation. In addition, he is involved in the development of the SHAPE-THIN program and provides customer support.

Contact Us

Contact Dlubal

For questions or concerns, contact us via via phone, email, chat or forum or find various suggested solutions and useful tips on our FAQ page.

Frequently Asked Questions (FAQ)

+49 9673 9203 0

[email protected]

Why Dlubal Software?

Solutions

  • More than 100,000 users in 95 countries
  • One software package for all application areas
  • Free support by experienced engineers
  • Short learning time and intuitive / self-explanatory software
  • Excellent price-performance ratio
  • Flexible modular concept that can be extended as required
  • Scalable license system with single-user and network licenses
  • Respected and proven software in many well-known projects

First Steps

First Steps

We provide hints and tips to help you get started with the RFEM program.