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Quick Support and Answer

"If only other software companies were once as fast with the help or answering the questions!"

You're the Best!

“Thanks, you’re the best!
Great program to use …. when the support has the right answers.”

Bastian Ackermann, M.Sc.

Customer Support

Mr. Ackermann provides technical support for customers of Dlubal Software and takes care of their requests.

Dipl.-Ing. (BA) Markus Baumgärtel

Customer Support

Mr. Baumgärtel provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) René Flori

Head of Customer Support

Mr. Flori is the customer support team leader and also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Stefan Frenzel

Product Engineering & Customer Support

Mr. Frenzel is responsible for the development of products for dynamic analysis. He also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Walter Fröhlich

Product Engineering & Customer Support

Mr. Fröhlich provides technical support for customers and is responsible for the development of products for reinforced concrete structures.

Stine Effler, M.Sc.

Product Engineering & Customer Support

Ms Effler is responsible for the development of the DYNAM Pro add‑on modules. In addition, she provides technical support for customers.

Dipl.-Ing. Thomas Günthel

Customer Support

Mr. Günthel provides technical support for our customers.

Stefan Hoffmann, M.Sc.

Customer Support

Mr. Hoffmann looks after the concerns of our users in customer support.

Dipl.-Ing. (FH) Paul Kieloch

Product Engineering & Customer Support

As technical support, Mr. Kieloch answers the questions of Dlubal Software customers, and is responsible for the development of the add-on modules for reinforced concrete structures.

Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.

Product Engineering & Customer Support

Mr. Kuhn is responsible for the development of products for timber structures and provides technical support for our customers.

Dipl.-Ing. (FH) Adrian Langhammer

Product Engineering & Customer Support

Mr. Langhammer is responsible for the development of the add-on modules for reinforced cocrete, and provides technical support for our customers.

Dipl.-Ing. (BA) Sandy Matula

Customer Support

Ms. Matula provides technical support for our customers.

Dipl.-Ing. Oliver Müller

Product Engineering & Customer Support

Mr. Müller is responsible for the development of the add-on modules for steel structures and provides technical support for our customers.

Dipl.-Ing. (FH) Gerhard Rehm

Product Engineering & Customer Support

Mr. Rehm is responsible for the development of products for timber structures, and provides technical support for customers.

Dipl.-Ing. Jing Sun

Customer Support & Technical Translation

Ms. Sun is the contact person for sales and customer support in the Chinese market. She is also responsible for the technical translations of our software and Chinese language documentation.

Sonja von Bloh, M.Sc.

Product Engineering & Customer Support

Ms. von Bloh provides technical support for our customer and is responsible for the development of the SHAPE‑THIN program.

Dipl.-Ing. (FH) Robert Vogl

Technical Editor, Product Engineering & Customer Support

Mr. Vogl creates and maintains the technical documentation. In addition, he is involved in the development of the SHAPE-THIN program and provides customer support.

Dipl.-Ing. Hongyang Zheng 郑弘扬

Sales & Customer Support

Mr. Zheng is responsible for sales and marketing in China and provides support in Chinese.

Contact us

For questions or concerns, contact our free technical support via e-mail, chat or forum, or find various suggested solutions and useful tips on our FAQ page.

+49 9673 9203 0

support@dlubal.com

Why Dlubal Software?

Solutions

  • More than 86,000 users in 95 countries
  • One software package for all application areas
  • Free support provided by experienced engineers
  • Short learning time and intuitive handling
  • Excellent price/performance ratio
  • Flexible modular concept, extensible according to your needs
  • Scalable license system with single and network licenses
  • Proven software used in many well-known projects

First Steps

First steps

We provide hints and tips to help you get started with the main programs RFEM and RSTAB.