Free Support / Service

Free Technical Support

Our free technical support is available for any of your questions related to our software. Take advantage of the following options to contact our experienced support team:

• via email
• via chat
  Procedure:
  • 1. Enter your name and email address in the chat window.
  • 2. Ask your question under 'Message'.
  • 3. Click 'Start Chat'.
  • 4. Receive an immediate response from our support team.

Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.

In addition to personal support, you will find various options on our website that can help you with your concerns 24/7:

Additional Services with Pro Service Contract

Customers with a Pro Service Contract Pro receive the following following preferential support services:

• Phone Support
• Online support via Internet video conferencing

Support for Current Program Versions

Are there more than two upgrade levels between the program version you are using and the current version, or has the program version you are using been replaced by a more recent version for more than two years? In this case, technical support can no longer be provided for the outdated version. If you want to upgrade your version, please contact our sales department.

Notes

It is helpful for our technical support if you are able to provide the following information in your inquiries:

• What is the exact version number of your program?
• Which operating system are you using?
• What kind of hardware are you using (processor, graphics card, memory, printer, and so on)?
• Are you using any unusual hardware or software that could cause a problem (for example, another software protected by a dongle)?
• Is it possible to reproduce the problem? If yes, how?
• Does the problem occur for a specific model only, or for all models?

For all questions sent via email, please attach the model in question (without results).