Free Support / Service

Free Technical Support

Our free technical support is always available to answer any questions you may have about our software. Take advantage of the following options to contact our experienced support team:

• via email
• via chat
  Procedure:
  • First Enter your name and email address in the chat window
  • 2. Ask your question under "Message"
  • 3 Click "Start Chat"
  • 4 A support representative will answer you immediately

Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.

In addition to personal support, you will find various options on our website that can help you with your concerns 24 hours a day, 7 days a week:

• Frequently Asked Questions (FAQs)
• Knowledge Base
• Webinars
• Videos
• Forum
• Verification Examples

Additional Services with Pro Service Contract

Customers with a Pro Service Contract Pro receive the following following preferential support services:

• Phone Support
• Priority online screen-sharing tech support coordinated by a Dlubal engineer

• More About Service Contracts

Project Support (based on hourly or daily rates)

If you need assistance when executing your project, we can provide you the following services, among other:

• Modelling a structure
• Applying loads and load combinations
• Design according to various standards
• Creating verifiable printout reports
• General project consulting

• More About Project Support

Support for Current Program Versions

Are there more than two upgrade levels between the program version you are using and the current version, or has the program version you are using been replaced by a more recent version for more than two years? In this case, technical support can no longer be provided for the outdated version. If you want to upgrade your version, please contact our sales department.

Notes

It is helpful for our technical support if you are able to provide the following information in your inquiries:

• What is the exact version number of your program?
• Which operating system are you using?
• What kind of hardware are you using (processor, graphics card, memory, printer, and so on)?
• Do you work with unusual hardware or software that could be causing the problem (e.g. other software with a dongle)?
• Is it possible to reproduce the problem? If yes, how?
• Does the problem occur for a specific model only, or for all models?

In the case of inquiries by email, it is often advantageous if you also send the problem-preparing structure file (without results) at the same time.