Free Support / Service

Free and Fast Support

Take advantage of our free email tech support and website chat functions. Our experienced support team is here to quickly answer your questions.

Additionally, our website offers resources 24/7 including FAQs, webinars, videos, Knowledge Base, and many more.

  • Dlubal Customer Support

Customer service is very important to us

Service Contract

Service Contracts

Keep the Dlubal programs up to date with a service contract. We offer you regular updates. So you are fully equipped to get the most out of your programs.

With the Service Contract Pro you also benefit from telephone support and, if necessary, from online support via an Internet video conference.

Further Information

Thanks to Support and Development

"Whether you require nonlinear time history analysis for machine-induced vibrations, cable and FEA shell analysis, form-finding, BIM and BIM Connector, or RFEM 6 and RSTAB 9 -
if you want to succeed, use Dlubal Software!

With a big "thank you" to the support and software developers at DLUBAL!"

Free Technical Support

Our free technical support is available for any of your questions related to our software. Take advantage of the following options to contact our experienced support team:

  • via email
  • via chat
    Procedure:
    • 1. Enter your name and email address in the chat window.
    • 2. Ask your question under 'Message'.
    • 3. Click 'Start Chat'.
    • 4. Receive an immediate response from our support team.

Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.

In addition to personal support, you will find various options on our website that can help you with your concerns 24/7:

Note: The free support provided by the support engineers only refers to the processing of simple enquiries, such as operation or documentation questions. More complex and time-consuming inquiries, such as the explanation of functions in the design settings, are addressed within a service contract.

Additional Services with Service Contract Pro 

Customers with a Service Contract Pro receive the following preferential support services:

  • Phone Support
  • Online support via internet video conferencing

Support for Current Program Versions

Are there more than two upgrade levels between the program version you are using and the current version, or has the program version you are using been replaced by a more recent version for more than two years? In this case, technical support can no longer be provided for the outdated version. If you want to upgrade your version, please contact our sales department.

Notes

It is helpful for our technical support if you are able to provide the following information in your inquiries:

  • What is the exact version number of your program?
  • Which operating system are you using?
  • What kind of hardware are you using (processor, graphics card, memory, printer and so on)?
  • Are you using any unusual hardware or software that could cause a problem (for example, another software protected by a dongle)?
  • Is it possible to reproduce the problem? If yes, how?
  • Does the problem occur for a specific model only, or for all models?

For all questions sent via email, please attach the model in question (without results).

Email [email protected]
Phone +49 (0) 9673 9203-0
Support Hours Mon - Thu:
Fri:
9.00 AM - 12.00 PM, 1.00 PM - 5.00 PM
9.00 AM - 12.00 PM, 1.00 PM - 4.30 PM
Our Support Team:

Contact

Contact Dlubal

If you have any questions or are unclear about our products, use our free e-mail, chat or forum support or have a look at the frequently asked questions (FAQs).

+49 9673 9203 0

[email protected]

Teamviewer

For customers with Service Contract Pro, there is the possibility of video support.

For this, you need the TeamViewer, which you can download here. Start the program and follow the instructions of your hotline advisor!

Hotline is Outstanding

"Great praise to the hotline, which is really outstanding. I don't know anybody who is as easy to reach and provides such help."