Free Support / Service

Free and Fast Support

Take advantage of our free email tech support and website chat functions. Our experienced support team is here to quickly answer your questions.

Additionally, our website offers resources 24/7 including FAQs, webinars, videos, Knowledge Base, and many more.

  • Dlubal Customer Support

Customer service is very important to us

Service Contract

Service Contracts

Stay up to date with the latest Dlubal Software programs with a Service Contract. The Service Contract provides access to the latest program version.

With the Service Contract Pro, receive the same benefits as the Basic in addition to priority tech support through phone and screen sharing.

Further Information

RFEM is a Reliable Partner for My Daily Tasks

"Many thanks for yesterday's Dlubal Info Day which was perfectly planned and held by very well-trained staff.

RFEM is a reliable partner for my daily tasks in building construction, just great!"

Free Technical Support

Our free technical support is always available to answer any questions you may have about our software. Take advantage of the following options to contact our experienced support team:

  • via email
  • via chat
    Procedure:
    • First Enter your name and email address in the chat window
    • 2. Ask your question under "Message"
    • 3 Click "Start Chat"
    • 4 A support representative will answer you immediately

Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.

In addition to personal support, you will find various options on our website that can help you with your concerns 24 hours a day, 7 days a week:

Additional Services with Pro Service Contract

Customers with a Pro Service Contract Pro receive the following following preferential support services:

  • Phone Support
  • Priority online screen-sharing tech support coordinated by a Dlubal engineer

Project Support (based on hourly or daily rates)

If you need assistance when executing your project, we can provide you the following services, among other:

  • Modelling a structure
  • Applying loads and load combinations
  • Design according to various standards
  • Creating verifiable printout reports
  • General project consulting

Support for Current Program Versions

Are there more than two upgrade levels between the program version you are using and the current version, or has the program version you are using been replaced by a more recent version for more than two years? In this case, technical support can no longer be provided for the outdated version. If you want to upgrade your version, please contact our sales department.

Notes

It is helpful for our technical support if you are able to provide the following information in your inquiries:

  • What is the exact version number of your program?
  • Which operating system are you using?
  • What kind of hardware are you using (processor, graphics card, memory, printer, and so on)?
  • Do you work with unusual hardware or software that could be causing the problem (e.g. other software with a dongle)?
  • Is it possible to reproduce the problem? If yes, how?
  • Does the problem occur for a specific model only, or for all models?

In the case of inquiries by email, it is often advantageous if you also send the problem-preparing structure file (without results) at the same time.

Email [email protected]
Phone +49 (0) 9673 9203-0
Support Hours Mon - Thu:
Fri:
9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.
9:00 a.m. - 12:00 p.m., 1:00 p.m. - 2:30 p.m.
Our Support Team:
  • Dipl.-Ing. (BA) Markus Baumgärtel
  • Amy Heilig, PE
  • Stine Effler, M.Sc.
  • Dipl.-Ing. (FH) René Flori
  • Dipl.-Ing. (FH) Stefan Frenzel
  • Dipl.-Ing. (FH) Walter Fröhlich
  • Dipl.-Ing. Thomas Günthel
  • Stefan Hoffmann, M.Sc.
  • Dipl.-Ing. (FH) Paul Kieloch
  • Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.
  • Dipl.-Ing. (FH) Adrian Langhammer
  • Dipl.-Ing. (BA) Sandy Matula
  • Dipl.-Ing. Oliver Metzkes
  • Dipl.-Ing. (FH) Gerhard Rehm
  • Dipl.-Ing. Juliane Stopper-Akdag
  • Dipl.-Ing. (FH) Jürgen Theilmann, M.Eng.
  • Sonja von Bloh, M.Sc.
  • Dipl.-Ing. (FH) Robert Vogl

Contact us

Contact Dlubal

For questions or concerns, contact our free technical support via e-mail, chat or forum, or find various suggested solutions and useful tips on our FAQ page.

+49 9673 9203 0

[email protected]

Teamviewer

For customers with Service Contract Pro, there is the possibility of video support.

For this, you need the TeamViewer, which you can download here. Start the program and follow the instructions of your hotline advisor!

Newsletter

Receive information including news, useful tips, scheduled events, special offers, and vouchers on a regular basis.

Hotline is Outstanding

"Great praise to the hotline, which is really outstanding. I don't know anybody who is as easy to reach and provides such help."