Keep your Dlubal Software programs up to date with a service contract. Receive regular program updates as well as benefits for future upgrades.
With a Service Contract Pro, you additionally receive phone support and, if required, online video conferencing.
"Many thanks for yesterday's Dlubal Info Day which was perfectly planned and held by very well-trained staff.
RFEM is a reliable partner for my daily tasks in building construction, just great!"
Dipl.-Ing. Oliver Stübe
28 October 2019
Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.
Our free technical support is available for any questions related to the Dlubal Software products. Take advantage of the following options to contact our experienced Support Team:
Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.
In addition to personal support, we offer resources 24/7 through our website including:
Customers with a Service Contract Pro will receive the following following preferential support services:
If you are utilizing a program version that is older than two or more upgrade release versions or if a newer version was released two or more years prior to your current version, we will not be able to provide technical support for this version. Consider upgrading your version with a Dlubal sales representative.
In order to answer your questions quickly and efficiently, please include the following information:
For all questions through email, please attach the model in question (without results).
| support@dlubal.com | ||
| Phone | +49 9673 9203-0 | |
| Support Hours | Mon - Thu: Fri: | 9 a.m. - 12 p.m., 1 p.m. - 5 p.m. (CET) 9 a.m. - 12 p.m., 1 p.m. - 2:30 p.m. (CET) |
| Our Support Team |
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For questions or concerns, contact our free technical support via e-mail, chat or forum, or find various suggested solutions and useful tips on our FAQ page.
Customers with Service Contract Pro have the advantage of using our video support.
For this, you need the TeamViewer program that can be downloaded here. Start the program and follow the instructions of your online advisor.
"Great praise to the hotline, which is really outstanding. I don't know anybody who is as easy to reach and provides such help."
Dipl.-Ing. (FH) Gerhard Tersteegen
14 November 2019
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