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MIA - Fast AI Support
Experience instant assistance with MIA, our AI-powered support tool. Quickly resolve issues, get answers, and enhance your productivity with real-time guidance, all at your fingertips.
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Do you have any questions or need help? Contact us using our online form. We are here to provide you with the support you need and to answer your questions as quickly as possible.
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Book Free Product Demo
Receive a personalized introduction to our software, tailored to your design requirements. Our support engineers will contact you to schedule your demo – free of charge and without obligation.
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Contact
Our free technical support is available for any of your questions related to our software.
You have the following options to get help with our software:
FAQ
Find answers to key questions. Whether you need help with installation, troubleshooting, or features, this resource provides reliable solutions.
Knowledge Base
Explore valuable technical articles on "Structural Analysis and Design" to enhance your daily work and support your projects.
Videos
See the Dlubal programs and add-on modules in various videos. The videos include practical examples and various program functions.
Webinars
Access our recorded webinars at any time. Watch sessions on RFEM, RSTAB, and the add-ons whenever you want.
Verification Examples
Are you looking for clear and accurate structural calculations? Dlubal software is the perfect solution. Explore our verification examples to see its capabilities in action.
Dlubal Forum
Join our community to discuss, share knowledge, and get answers to your questions about Dlubal Software from experts and fellow users.
Models to Download
Our extensive library of ready-to-use models is waiting for you to explore! Download, customize, and apply our professional models in practice.
Cross-Section Properties
Get detailed, structural tables of cross-section properties for various sections. Find the data you need easily to enhance your structural design!
Geo-Zone Tool
Determine snow, wind, and seismic loads easily with our intuitive online service. Our Google-powered load zone maps provide accurate data with just a few clicks.
Frequently Asked Questions
Support for Current Program Versions
Are you utilizing a program version that is older than two or more upgrade release versions, or was a newer version released two or more years prior to your current version? In this case, we will not be able to provide technical support for this version. If you want to upgrade your version, please contact our sales department.
How can I get tech support and what extended services are available within the Service Contract Pro?
Support and care for users is an essential part of the Dlubal Software company philosophy.
Free technical support is available to all users of the software for any questions. The following options to contact the support team are available:
- Chatbot Mia – your AI assistant from Dlubal
For customers desiring extended services, additional services are available as part of Service Contract Pro. As a purchaser of an active Pro contract, you can enjoy the following advantages:
- Consultations by phone
- Online support via Internet video conferencing
- Project-specific support, calculated at hourly or daily rates
If required, the following services are provided:
- Modeling of the project structure
- Creating loads and load combinations
- Design checks according to various standards
- Preparation of verifiable documentation
- Comprehensive processing of the project
How do I ask Mia my question so that she finds the best answer?
When interacting with Mia, our assistant based on generative artificial intelligence, you should be aware of a few things to get the best possible answers. To help with this, we provide you with some prompt engineering rules, which facilitate prompting of Mia and lead to the best answers.
You can find here our prompting recommendations directly for Mia!
Can I use RFEM 6 and RSTAB 9 without an Internet connection?
You need a stable Internet connection to log in. Without it, the license cannot be released from the Dlubal server and the software cannot be launched. For temporary periods without an Internet connection, there is a license loan function. This is currently valid for a maximum of 7 days.
The trial period of my trial version has expired. How can I continue to test new Dlubal products?
In the event that you have already successfully completed a test phase, we can only offer a shortened test phase.
If you are interested in a particular add-on, you can always contact one of our sales representatives to allow for individual adjustment of the trial license(s) of the desired products/add-ons.