With the service contract, you can keep your Dlubal Software programs up to date. In this way, we provide regular updates as well as preferential treatment in the case of hotline support via e-mail and fax.
The Service Contract Pro provides additional support over the phone as well as online support using video-conference, if required.
On this page, we explain the service scope of the updates or upgrades for the Dlubal Software programs
Updates are minor revisions and improvements within one program generation, for example from version 4.02.077 to version 4.03.101.
Since the main programs are networked with add‑on modules, the updates always cover the entire program family. A service contract guarantees the delivery of automatic updates via your account at Dlubal Software.
In contrast to updates, upgrades are highly revised or completely redesigned program versions. Version jumps are not possible. This means that license holders cannot upgrade directly from program version 3.xx to version 5.xx if there is the version 4.xx, for example.
It is necessary to keep and purchase all intermediate versions. A Service Contract provides the upgrades for better rates.
Do you have any questions about our updates and upgrades?
Contact us or find various suggested solutions and useful tips on our FAQ page.
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