Support

We're here to assist you with your Dlubal Software program!

  • Contact People
Amy Heilig, PE

Amy Heilig, PE

CEO - USA Office
Sales & Technical Support Engineer

Amy Heilig is the CEO of the USA office located in Philadelphia, PA. In addition, she provides sales and technical support and continues to aid in the development of Dlubal Software programs for the North American market.

Alex Bacon, EIT

Alex Bacon, EIT

Technical Support Engineer

Alex is responsible for customer training, technical support, and continued program development for the North American market.

Cisca Tjoa, PE

Cisca Tjoa, PE

Technical Support Engineer

Cisca is responsible for customer technical support and continued program development for the North American market.

Dipl.-Ing. (BA) Markus Baumgärtel

Dipl.-Ing. (BA) Markus Baumgärtel

Customer Support

Mr. Baumgärtel provides technical support for customers of Dlubal Software.

Stine Effler

Stine Effler, M.Sc.

Product Engineering & Customer Support

Ms. Effler is responsible for the development of the DYNAM Pro add‑on modules. In addition, she provides technical support for customers.

Dipl.-Ing. (FH) René Flori

Dipl.-Ing. (FH) René Flori

Head of Customer Support

Mr. Flori is the customer support team leader and also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Stefan Frenzel

Dipl.-Ing. (FH) Stefan Frenzel

Product Engineering & Customer Support

Mr. Frenzel is responsible for the development of products for dynamic analysis. He also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Walter Fröhlich

Dipl.-Ing. (FH) Walter Fröhlich

Product Engineering & Customer Support

Mr. Fröhlich takes care of the processing of user questions in the customer support and is also responsible for the development in the field of steel construction.

Dipl.-Ing. Thomas Günthel

Dipl.-Ing. Thomas Günthel

Customer Support

Mr. Günthel provides technical support for our customers.

Stefan Hoffmann, M.Sc.

Stefan Hoffmann, M.Sc.

Product Engineering & Customer Support

Mr. Hoffmann is responsible for the development of the products for dynamic analysis, membrane structures, and RWIND. Furthermore, he provides technical support for our customers.

Dipl.-Ing. (FH) Paul Kieloch

Dipl.-Ing. (FH) Paul Kieloch

Product Engineering & Customer Support

Mr. Kieloch provides technical support to our customers and is responsible for the development in the area of reinforced concrete structures.

Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.

Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.

Product Engineering & Customer Support

Mr. Kuhn is responsible for developing products for timber structures, and provides technical support for our customers.

Dipl.-Ing. (FH) Adrian Langhammer

Dipl.-Ing. (FH) Adrian Langhammer

Product Engineering & Customer Support

Mr. Langhammer is responsible for the development of the area of reinforced concrete structures, and provides technical support to our customers.

Dipl.-Ing. (BA) Sandy Matula

Dipl.-Ing. (BA) Sandy Matula

Customer Support

Ms. Matula provides technical support for our customers.

Dipl.-Ing. Oliver Metzkes

Dipl.-Ing. Oliver Metzkes

Product Engineering & Customer Support

Mr. Metzkes is responsible for the development in the area of steel structures and provides technical support to our customers.

Dipl.-Ing. (FH) Gerhard Rehm

Dipl.-Ing. (FH) Gerhard Rehm

Product Engineering & Customer Support

Mr. Rehm is responsible for the development of products for timber structures, and provides technical support for customers.

Dipl.-Ing. Juliane Stopper-Akdag

Dipl.-Ing. Juliane Stopper-Akdag

Product Engineering & Customer Support

Ms. Stopper provides technical support for our customers and is responsible for the development of products for geotechnical engineering.

Dipl.-Ing. (FH) Jürgen Theilmann, M.Eng.

Dipl.-Ing. (FH) Jürgen Theilmann, M.Eng.

Customer Support

Mr. Theilmann provides technical support for customers of Dlubal Software and takes care of their requests.

Sonja von Bloh, M.Sc.

Sonja von Bloh, M.Sc.

Product Engineering & Customer Support

Ms. von Bloh provides technical support for our customer and is responsible for the development of the SHAPE‑THIN program.

Dipl.-Ing. (FH) Robert Vogl

Dipl.-Ing. (FH) Robert Vogl

Technical Editor, Product Engineering & Customer Support

Mr. Vogl creates and maintains the technical documentation. In addition, he is involved in the development of the SHAPE-THIN program and provides customer support.

Contact Us

Contact Dlubal

For questions or concerns, contact us via via phone, email, chat, or forum, or find various suggested solutions and useful tips on our FAQ page.

Frequently Asked Questions (FAQ)

(267) 702-2815

[email protected]