Support

We're here to assist you with your Dlubal Software program!

  • Contact persons

Amy Heilig, PE

CEO - USA Office
Sales & Technical Support Engineer

Amy Heilig is the CEO of the USA office located in Philadelphia, PA. In addition, she provides sales and technical support and continues to aid in the development of Dlubal Software programs for the North American market.

Alex Bacon, EIT

Technical Support Engineer

Alex is responsible for customer training, technical support, and continued program development for the North American market.

Cisca Tjoa, PE

Customer Support & Marketing

Cisca provides technical support for Dlubal Software customers and contributes to the marketing outreach throughout North America.

Bastian Ackermann, M.Sc.

Customer Support

Mr. Ackermann provides technical support for customers of Dlubal Software and takes care of their requests.

Dipl.-Ing. (BA) Markus Baumgärtel

Customer Support

Mr. Baumgärtel provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) René Flori

Head of Customer Support

Mr. Flori is the customer support team leader and also provides technical support for customers of Dlubal Software.

Dipl.-Ing. (FH) Stefan Frenzel

Product Engineering & Customer Support

Mr. Frenzel is responsible for the development of products for dynamic analysis. He also provides technical support for customers of Dlubal Software.

Stine Effler, M.Sc.

Product Engineering & Customer Support

Ms. Effler is responsible for the development of the DYNAM Pro add‑on modules. In addition, she provides technical support for customers.

Dipl.-Ing. Thomas Günthel

Customer Support

Mr. Günthel provides technical support for our customers.

Stefan Hoffmann, M.Sc.

Customer Support

In the Customer Support Dept., Mr. Hoffmann is handling requests of our users.

Dipl.-Ing. (FH) Paul Kieloch

Product Engineering & Customer Support

As technical support, Mr. Kieloch answers the questions of Dlubal Software customers, and is responsible for the development of the add-on modules for reinforced concrete structures.

Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.

Product Engineering & Customer Support

Mr. Kuhn is responsible for the development of products for timber structures and provides technical support for our customers.

Dipl.-Ing. (FH) Adrian Langhammer

Product Engineering & Customer Support

Mr. Langhammer is responsible for the development of the add-on modules for reinforced cocrete, and provides technical support for our customers.

Dipl.-Ing. (BA) Sandy Matula

Customer Support

Ms. Matula provides technical support for our customers.

Dipl.-Ing. Oliver Müller

Product Engineering & Customer Support

Mr. Müller is responsible for the development of the add-on modules for steel structures and provides technical support for our customers.

Dipl.-Ing. (FH) Gerhard Rehm

Product Engineering & Customer Support

Mr. Rehm is responsible for the development of products for timber structures, and provides technical support for customers.

Dipl.-Ing. Jing Sun

Customer Support & Technical Translation

Ms. Sun is the contact person for sales and customer support in the Chinese market. She is also responsible for the technical translations of our software and Chinese language documentation.

Sonja von Bloh, M.Sc.

Product Engineering & Customer Support

Ms. von Bloh provides technical support for our customer and is responsible for the development of the SHAPE‑THIN program.

Dipl.-Ing. (FH) Robert Vogl

Technical Editor, Product Engineering & Customer Support

Mr. Vogl creates and maintains the technical documentation. In addition, he is involved in the development of the SHAPE-THIN program and provides customer support.

Contact us

Contact Dlubal

For questions or concerns, contact our free technical support via e-mail, chat or forum, or find various suggested solutions and useful tips on our FAQ page.

(267) 702-2815

info-us@dlubal.com