Legal Notice

State: 2022

  • Legal Notices

Privacy Policy - Crash Report

1

Purpose

If a Dlubal program closes unexpectedly, users have the possibility to send us a report with files and a description.
The information about the program crash will be transmitted in order to support the user in solving this issue or in solving this issue in future versions.

2

Legal Basis of Processing

The legal basis for the processing is Art. 6(1)(b) of GDPR, as the crash report is only sent upon the user's active request.
3

Data Collection when Sending Crash Report

By sending a crash report, the following data are transmitted to us:
  • User-related data
    • Customer number and address as shown in the standard report header
    • Dongle number
    • Email address, if entered by the user
    • Description of the problem, if entered by the user
    • Program run-time
    • Number of previous crashes, if this can be determined
    • Information as to whether the crash was likely caused by the graphics driver
    • Number of previous crashes presumably caused by the graphics driver
  • Hardware
    • Exact CPU type
    • Graphics card, including the driver version and date
    • Printer, including the driver version, path, and date
  • Software
    • Operating system with the exact version number and country code
    • Installed antivirus software, including the update status
  • Files
    • Configuration of graphics settings
    • All RFEM/RSTAB files open at the time of the crash, automatic backup file
      • Name of the user logged in
      • Version number the file was created in
      • Version number the file was last edited in 
    • dlubal_parameters_file.txt: a list of attached files
    • dlubal_journal_main.txt: a list of all commands executed since the start of RFEM/RSTAB
    • dlubal_journal_protocol.txt: information about the printout report
    • dlubal_journal_threads.txt: a list of all running threads
    • Data.*: transfer files for the computational kernel
    • RFEM*.dmp or RSTAB*.dmp: memory dump
    • DLInstaller_*.log: information about the interfaces
    • Migration_CurrentUser_*.log: a list of all installed Dlubal Software programs
    • Migration_Init_*.log: a log file about customizing databases during the installation
    • MsiInstaller_*log: a log file about the installation process
      • dlubal_diagnostic.txt
        • Hardware information
          • Motherboard
          • CPU
          • Memory
          • Graphics card
        • Software information
          • Drive letters
          • Operating system
          • User rights
          • Installed printer drivers
        • Content of registry keys
          HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\<program>\<version number>\64-bit
        • Content of the folder
          C:\Program Files\Dlubal\<program> <version number>\
        • Content of the folder
          C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\
    • dlubal_description.txt
      • User-related data
        • Customer number and address as shown in the standard report header
        • Dongle number
        • Email address, if entered by the user
        • Description of the problem, if entered by the user
        • Program run-time
        • Number of previous crashes, if this can be determined
        • Information as to whether the crash was likely caused by the graphics driver
        • Number of previous crashes presumably caused by the graphics driver
      • Hardware
        • Exact CPU type
        • Graphics card, including the driver version and date
        • Printer, including the driver version, path, and date
      • Software
        • Operating system with the exact version number and country code
        • Installed antivirus software, including the update status
4

Data Transfer and Recipients

This personal data is transmitted to our legally independent Dlubal branches in the shared development database (NetGenium). More information about the Dlubal locations is available at:
www.dlubal.com/en-US/company/contact/dlubal-locations

Furthermore, our software development provider can access these personal data in our shared development database (NetGenium).

5

Data Security

The personal data mentioned above are transferred exclusively via the HTTPS encryption.

Contact Us

Contact Dlubal

If you have any questions about this privacy policy and the processing of your personal data, you can contact our internal data protection officer via email at [email protected].

Our data protection officer can assist you with requested information, suggestions, or concerns.

(267) 702-2815

[email protected]