872x
002738
2019-03-29

Question

Why does the add-on module start in a demo version, even though I have imported a current and valid authorization for it?


Answer:

If the import of the current authorization file was successful and the program otherwise runs smoothly, it is not very easy to find an explanation for the problem. Therefore, please send us the "Authorization.txt" diagnostics file. In the programs RFEM 5, RSTAB 8, or SHAPE‑THIN, you can create it using the menu Help → Authorization → Diagnostics.


Author

Mr. Kuhn is responsible for developing products for timber structures, and provides technical support for our customers.