FAQ 004943 EN

Helpful Questions & Answers

  • Frequently Asked Questions (FAQs)

What happens with the programs and add-on modules in the case of the timeout of a network license? And how can I increase the timeout?

Answer

The timeout is reset with each license query (for example, start of the calculation, save). After 12 hours of inactivity (for example, no start of the calculation, no saving), the license is released.
 
If the time limit is exceeded during the calculation, the license is released. When starting the add-on module calculations automatically, the licenses of the corresponding add-on modules are assigned and released again after the calculation.
 
If the user saves the data after the calculation and no license is available, the corresponding message is displayed. If a license is then available again, you can start the save process again.

The time limit can be set in Admin Control Center under "Configuration."

Keywords

Timeout Time Expiration

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  • Updated 5 April 2021

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