As a provider of Zendesk chat, we are able to
- Restrict, suspend, or terminate your access to the services,
- Access and process your personal data provided to Zendesk,
- Access and export your personal data processed by Zendesk, and
- Modify your personal information, including your end-user profile.
The processing of the personal data entered in the Zendesk chat window is carried out for the direct processing of sales and support inquiries, as well as other questions via Zendesk chat. The chats you have conducted, including the email address (if provided), are passed on to our CRM system via our development database (NetGenium) in order to be able to process sales and support inquiries as well as other questions. Chats that have been carried out are recorded and saved there; if possible, they are assigned to the relevant contact person and the respective company using the specified email address.
