5724x
002288
2019-10-16

Question

When starting the program, I get Warning No. 50 "Program authorization failed". What is the reason?


Answer:

If you are using a single-user license (as a student, for example), make sure that you do not try to gain access to this license via remote access. Moreover, a single-user license cannot be used on virtual machines. Both cases cannot be covered by a single-user license.

If you see this message when trying to access anetwork dongle, it may be due to the server's response time. Copy the filehasp_48521.ini in the directory
C:\Users\#USER#\AppData\Local\SafeNet Sentinel\Sentinel LDK\
(replace #USER# with your user name).

Then, open the hasp_48521.ini file. Enter the IP address of the dongle server as well as the access times (see Image 02).

If you access the dongle server via a VPN connection, please make sure that the IP address of the dongle server is stored in the Admin Control Center (see FAQ 002070).


Author

Mr. Flori is the customer support team leader and provides technical support for customers of Dlubal Software.

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