By sending a crash report, the following data are transmitted to us:
User-related data
- Customer number and address as shown in the standard report header
- Dongle number
- Email address, if entered by the user
- Description of the problem, if entered by the user
- Program run-time
- Number of previous crashes, if this can be determined
- Information as to whether the crash was likely caused by the graphics driver
- Number of previous crashes presumably caused by the graphics driver
Hardware
- Exact CPU type
- Graphics card, including the driver version and date
- Printer, including the driver version, path, and date
Software
- Operating system with the exact version number and country code
- Installed antivirus software, including the update status
Files
Configuration of graphics settings
All RFEM/RSTAB files open at the time of the crash, automatic backup file
- Name of the user logged in
- Version number the file was created in
- Version number the file was last edited in
- dlubal_parameters_file.txt: a list of attached files
- dlubal_journal_main.txt: a list of all commands executed since the start of RFEM/RSTAB
- dlubal_journal_protocol.txt: information about the printout report
- dlubal_journal_threads.txt: a list of all running threads
- Data.*: transfer files for the computational kernel
- RFEM*.dmp or RSTAB*.dmp: memory dump
- DLInstaller_*.log: information about the interfaces
- Migration_CurrentUser_*.log: a list of all installed Dlubal Software programs
- Migration_Init_*.log: a log file about customizing databases during the installation
MsiInstaller_*log: a log file about the installation process
dlubal_diagnostic.txt
- Hardware information
- Motherboard
- CPU
- Storage
- Graphics Card
- Software information
- Drive letters
- Operating System
- User Rights
- Installed printer drivers
- Content of the registry keys (HKEY_LOCAL_MACHINE\SOFTWARE\DLUBAL\ <program>\<version number>\64-bit)
- Content of the folder (C:\Program Files\Dlubal\<program> <version number>\)
- Content of the folder (C:\Program Files (x86)\Common Files\Dlubal\ImportExport\RX-Common.NET\)
dlubal_description.txt
- User-related data
- Customer number and address as shown in the standard report header
- Dongle number
- Email address, if entered by the user
- Description of the problem, if entered by the user
- Program run-time
- Number of previous crashes, if this can be determined
- Information as to whether the crash was likely caused by the graphics driver
- Number of previous crashes presumably caused by the graphics driver
- Hardware
- Exact CPU type
- Graphics card, including the driver version and date
- Printer, including the driver version, path, and date
- Software
- Operating system with the exact version number and country code
- Installed antivirus software, including the update status
