In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerOur authorization has a service entry. This entry describes whether a customer has purchased our software from us with a valid service contract (Basic, Pro) or without a service contract.In the case of a service contract, the end date related to the service contract concluded with us is stored in the entry. This form of authorization then accepts all assigned versions with a creation date less than this date.For the other case without a service contract, only the current version number at the time of software purchase (e. G. example 5.19 - Major Version No. secondary number). In this variant, the authorization only accepts assigned versions with the same major and minor version numbers.
In the trial version of RFEM / RSTAB, you have automatic access to all add-on modules.
To open an add-on module, use the Data Project Navigator (Figure 1) or the menu bar (Figure 2).
AnswerUnfortunately that is not possible. Both remote desktop access and the use of virtualization software are provided and blocked.
AnswerThe useful life of the student version is limited to 1 year. However, this can be extended again and again for another year, with a new current enrollment certificate must be presented. Please use the following form for the extension:
AnswerPlease open the services under Control Panel -> Manage and verify that the Sentinel LDK License Manager service is started. If necessary, restart the service. Please also set the start type "Automatic" for this service (see Figure 1).
If that does not solve the problem, the problem is probably caused by the dongle driver. Please reinstall it. The installation is described in the following FAQ:
AnswerReading in is done directly in one of the additional modules and not via the project manager. Please start one of the licensed modules and select in the menu item "Help" the option "Read authorization file ..." (see picture 01). Enter the path where you copied the authorization file and complete the process.In addition, if there is a problem with licensing, please send us the diagnostic file for authorization. These can be created in the menu item "Help → System diagnostics" (see Fig. 02).
AnswerDongle servers are not supported for local dongle by our dongle manufacturer (Gemalto). Thus, we can not guarantee functionality and support when using a dongle server. If you want to access a license from several computers, you need a network dongle. Contact our sales department for this.
Error code 55: HASP_UPDATE_TOO_NEWorError Code 54: HASP_UPDATE_TOO_OLDWhat could be the reason?
AnswerThe updates of the network licenses are bound to an internal consecutive numbering.If the correct order is not applied exactly, one of these messages will appear.The error code 55 was probably forgotten to import an older update file.If the older update is performed first, then the new file should be accepted afterwards.The Error Code 54 was probably used instead of the current C2V file an outdated. The message will also appear when trying to apply the most recent update a second time. In that case, the Sentinel Admin Control Center (ACC) should check to see if the new programs and / or modules and / or the number of licenses are up-to-date.http: // localhost: 1947 / _INT_ / features.html
When trying to start RSTAB / RFEM, only the message appears:Sentinel HASPFailed to create the self-socket with error 10093 / WSANOTINITIALIZED.Likely Winsock DLL is malfunctional or was unloaded while the HASP API is still in use.This is an unrecoverable error!Abortion ...How can I solve this?
AnswerThe cause of this message is usually a defective video card driver.After updating the driver on the homepage of the graphics card manufacturer, you should no longer see the message above and start the programs as usual.
AnswerApparently an error occurred while creating the authorization file. It is best if you download a new authorization file on our homepage by entering your user data and try again.
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