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  • Answer

    You have a license of the program SHAPE‑THIN 7 or SHAPE‑THIN 8. Your service contract includes all updates within these program versions.

    However, SHAPE‑THIN 9 is a fee-based upgrade. Our sales department will make you an offer for the program switch.

  • Answer

    If a real computer with the Windows operating system is actually used and no hardware changes and/or new installation of the operating system has been made, the license problem is usually caused by the following points:

    • The mandatory service 'Sentinel LDK License Manager' may be damaged after a Windows update.
    Solution: Reinstalling the driver. It can be downloaded and installed via the following link. http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip

    • The antivirus program blocks the file hasplms.exe.
    Solution: Add the hasplms.exe from the directory to the exceptions of the antivirus program

    • Other security software (e.g. Sandboxie) prevents proper communication of the license service.
    Solution: You can also either add hasplms.exe to the trusted programs or uninstall this software
  • Answer

    The RWIND Simulation program is protected against unauthorized use. If the software key is authorized, the program is only authorized for a specific activation period, which must be defined by the user. After this period, the program automatically switches to the demo mode; the previously used license is freely availablea gain for a new activation. To avoid the reactivation on the same single‑user computer, it is possible to renew the license online (a computer is connected to the Internet) by specifying a new activation period before the activation period expires. Proceed as follows:

    1. Run RWIND Simulation "As Administrator." To do this, right-click the RWIND Simulation icon and select "Run As Administrator."

      Figure 01 - Program Start

    2. Select the "RWIND Simulation - License and Authorization" function in the "Help" menu.

      Figure 02 - License and Authorization Settings

      This opens the "RWIND Simulation 1.xx Authorization Status" dialog box.

    3. Check in the "RWIND Simulation 1.xx Authorization Status" dialog box if an active software key authorization is available. This is the case if the "Software Key" option is selected in the "Authorization Method" section, and an active authorization is indicated by a green dot in the "Authorization Status" section.

      Figure 03 - Authorization Status

      If the check is negative, and a red dot is displayed, no RWIND Simulation license based on a software key is activated on the single-user computer. As a result, the activation period for a license cannot be extended.

      If the requirements mentioned above are met, click the "Extend Activation Online" button. The "Extend Activation Online" dialog box appears.

    4. The "Extend Activation Online" dialog box shows the license specification to be extended.

      Enter your online activation key based on your contract documents and define the new activation period in the date field.

      Then, click the "Extend Activation Now" function to run the online extension.

      Figure 04 - Extension of Activation

      This opens the "RWIND Simulation 1.xx" dialog box.

    5. In the "RWIND Simulation 1.xx" dialog with the confirmation prompt about the planned modification, click "OK" to finally change the activation period.

      Figure 05 - Confirmation Prompt

      After successfully changing the activation period, you receive a confirmation message and can use the program without restrictions.
    Thus, your purchased license is used in our system for the newly defined activation period. During this time, it is not possible to activate the RWIND Simulation program with the activation key on any other computer. The assignment of the license in our system ends with a proper deactivation or after the defined activation period has expired.

    To avoid unnecessary license assignments in our system due to unexpected computer problems on your part (defect, loss, hardware replacement, employee change, and so on), we recommend you to keep the activation period as short as possible.

  • Answer

    The RWIND Simulation program is protected against unauthorized use. The application works without restrictions on a single-user computer, where the license based on a software key has been activated. To release the assigned license (for example, to use it on another single‑user computer), you can deactivate the license on the license-holding single-user computer offline via e‑mail. Proceed as follows:

    1. Run RWIND Simulation "As Administrator." To do this, right-click the RWIND Simulation icon and select "Run As Administrator."

      Figure 01 - Program Start

    2. Select the "RWIND Simulation - License and Authorization" function in the "Help" menu.

      Figure 02 - License and Authorization Settings

      This opens the "RWIND Simulation 1.xx Authorization Status" dialog box.

    3. Check in the "RWIND Simulation 1.xx Authorization Status" dialog box if an active software key authorization is available. This is the case if the "Software Key" option is selected in the "Authorization Method" section, and an active authorization is indicated by a green dot in the "Authorization Status" section.

      Figure 03 - Authorization Status

      If the check is negative, and a red dot is displayed, no RWIND Simulation license based on a software key is activated on the single-user computer. As a result, no license can also be deactivated.

      If the requirements mentioned above are met, click the "Deactivate via E‑Mail" button. The "Deactivation of RWIND Simulation" dialog box appears.

    4. The "Deactivation of RWIND Simulation" dialog box explains the deactivation process.

      Select the "Deactivate RWIND Simulation Now" function.

      Figure 04 - E-mail Deactivation

      This opens the "RWIND Simulation 1.xx" dialog box.

    5. In the "RWIND Simulation 1.xx" dialog box, click "Yes" to confirm the license deactivation.

      Figure 05 - Confirmation Prompt

      After the successful deactivation, you will receive a confirmation message. Now, you can only use the program in the demo mode.

      The "Deactivation of RWIND Simulation" dialog box opens again.

    6. The deactivation code is now displayed in the "Deactivation of RWIND Simulation" dialog box. Copy this text block to the Windows clipboard with the "Copy to Clipboard" function and then paste the code into a blank e‑mail with [Ctrl]+[V] or the Windows paste function. Send this email to support@dlubal.com to complete the license deactivation.

      Figure 06 - Sending Deactivation Code

      With this code, we document a proper deactivation in our system.
    You can now reactivate the released license on another single-user computer.

  • Answer

    The RWIND Simulation program is protected against unauthorized use. The application works without restrictions on a single-user computer, where the license based on a software key has been activated. To release the assigned license (for example, to use it on another single‑user computer), you can deactivate the license on the license-holding single-user computer online. Proceed as follows:

    1. Run RWIND Simulation "As Administrator." To do this, right-click the RWIND Simulation icon and select "Run As Administrator."

      Figure 01 - Program Start

    2. Select the "RWIND Simulation - License and Authorization" function in the "Help" menu.

      Figure 02 - License and Authorization Settings

      This opens the "RWIND Simulation 1.xx Authorization Status" dialog box.

    3. Check in the "RWIND Simulation 1.xx Authorization Status" dialog box if an active software key authorization is available. This is the case if the "Software Key" option is selected in the "Authorization Method" section, and an active authorization is indicated by a green dot in the "Authorization Status" section.

      Figure 03 - Authorization Status

      If the check is negative, and a red dot is displayed, no RWIND Simulation license based on a software key is activated on the single-user computer. As a result, no license can also be deactivated.

      If the requirements mentioned above are met, click the "Deactivate Online" button. The "Online Deactivation" dialog box appears.

    4. The "Online Deactivation" dialog box shows the license specification to be deactivated.

      Select the "Deactivate Now" function.

      Figure 04 - Online Deactivation

      This opens the "RWIND Simulation 1.xx" dialog box.

    5. In the "RWIND Simulation 1.xx" dialog box, click "Yes" to confirm the dialog box for the license deactivation and to permanently deactivate the license.

      Figure 05 - Confirmation Prompt

      After the successful deactivation, you will receive a confirmation message. Now, you can only use the program in the demo mode.
    You can now reactivate the released license on another single-user computer.

  • Answer

    The program RWIND Simulation is protected against unauthorized use. The program can be authorized offline (a computer is not connected to the Internet) with the activation by e‑mail. Proceed as follows:

    1. Run RWIND Simulation "As Administrator." To do this, right-click the RWIND Simulation icon and select "Run As Administrator."

      Figure 01 - Program Start

    2. Confirm the authorization check with the "Activate Now" function.

      Figure 02 - Authorization Check

      This opens the "RWIND Simulation 1.xx Demo Authorization Status" dialog box.

    3. In the "RWIND Simulation 1.xx Demo Authorization Status" dialog box, select the "Software Key" option in the Authorization Method area and click the "Activation via E-Mail" function in the lower part.

      Figure 03 - E-mail Activation

      This opens the "Activation by E-Mail" dialog box.

    4. In the "Activation by E‑Mail" dialog box, enter your license information (a license number and/or name and address of the institution that purchased the program license) based on your contract documents.

      Furthermore, enter a user-defined description of the workstation to be activated under "Description of Workspace" and the RWIND Simulation level with an expiry date of the activation to be carried out under "Required Authorization."

      Then, click the "Generate Request Code" function to confirm your entries.

      Figure 04 - Generating Request Codes

      This opens the "RWIND Simulation 1.xx Demo" dialog box.

    5. Check the data entered in the "RWIND Simulation 1.xx Demo" dialog box. If they comply, click "OK" to confirm the dialog box.

      Figure 05 - Checking Entries

      This opens the "Activation by E-Mail" dialog box.

    6. The "Activation by E-Mail" dialog box consists of three parts. In the "Step 2" tab, the required request code is displayed on the left. Copy this text block to the Windows clipboard with the "Copy Request Code" function and then paste the code into a blank e‑mail with [Ctrl]+[V] or the Windows paste function. Send this e‑mail to support@dlubal.com for further processing.

      Figure 06 - Sending Request Code

    7. You will receive an activation code from us. In the dialog box, go to the "Step 3" tab and enter this code in the "Activation Code" text box.

      Then, click the "Activate Now" function to run the activation process.

      Figure 07 - Program Activation

      After the successful authorization, you will receive a confirmation message and it is possible to use the program without any restrictions.
    This offline e‑mail activation uses your purchased license for the defined activation period in our system. During this time, it is not possible to activate the RWIND Simulation program with the license on any other computer. The assignment of the license in our system ends with a proper deactivation or after the defined activation period has expired.

    Then, the activation process can be carried out again on the same or a different computer. Please note that the e‑mail request codes can only be used once for the activation. To reactivate, a new request code must always be sent to us.

    To avoid unnecessary license assignments in our system due to unexpected computer problems on your part (defect, loss, hardware replacement, employee change, and so on), we recommend you to keep the activation period as short as possible.

  • Answer

    In addition to the components for describing the load type, location, and language, the request URL also includes components for describing the user's identity. The 'login' component describes the user's e-mail address and the 'hash' component describes a hidden password. For a functional login, the e-mail address must be saved in a valid Dlubal account.

    If you do not have a Dlubal account yet, you can create it on this page:

    https://www.dlubal.com/en-US/extranet/create-new-account

    After having successfully logged in to your Dlubal Account in the top left corner of our website,

    Figure 02 - Login to Dlubal Account
    https://www.dlubal.com/en-us

    the 'My Account' page opens. Under the heading 'User Data', you can find the identity components 'Login' and 'Hash' at the bottom for using the Geo-Zone Tool web service function.

    Figure 03 - Web Service Identity in Dlubal Account

  • Answer

    The RWIND Simulation program is protected against unauthorized use. Before you purchase the program, you can use a limited trial license to test all program features before the purchase. To do this, proceed as follows:

    1. Run RWIND Simulation "As Administrator." To do this, right-click the RWIND Simulation icon and select "Run As Administrator."

      Figure 01 - Program Start

    2. Confirm the authorization check with the "Activate Now" function.

      Figure 02 - Authorization Check

      This opens the "RWIND Simulation 1.xx Demo Authorization Status" dialog box.

    3. In the "RWIND Simulation 1.xx Demo Authorization Status" dialog box, click the 'Activate Trial License' function in the lower part.

      Figure 03 - Activation of Trial License

      This opens the "Trial License" dialog box.

    4. The "Trial License" dialog box describes three steps. Follow these steps from 1 to 3.

      Open the website https://www.pc-progress.com/en/rwind_simulation_trial.aspx in Step 1 with the "Request Activation Code" function and click "Submit Request" to confirm the form filled with your contact information.

      Figure 04 - Request for Activation Code

      Subsequently, you will receive an e-mail with an activation code to the specified e-mail address. Enter this code into the empty text box in Step 2. In Step 3, activate the temporary test mode using the "Activate Trial License" function.

      Figure 05 - ActivatingTrial License

    After successful authorization, you receive a confirmation message and can test the program for the specified test period without restrictions. The program automatically switches to limited demo mode after the trial period has expired.

  • Answer

    The RWIND Simulation program is protected against unauthorized use. The program can be authorized with a single-user or network hardware key. For this, it is necessary to insert the single-user hardware key into the local/network hardware key on a network computer. Proceed as follows:

    1. Run RWIND Simulation "As Administrator." To do this, right-click the RWIND Simulation icon and select "Run As Administrator."

      Figure 01 - Program Start

    2. Confirm the authorization check with the "Activate Now" function.

      Figure 02 - Authorization Check

      This opens the "RWIND Simulation 1.xx Demo Authorization Status" dialog box.

    3. In the "RWIND Simulation 1.xx Demo Authorization Status" dialog box, select the "Hardware Key" option in the Authorization Method area.

      Figure 03 - Authorization Method

    4. The authorization of the program RWIND Simulation with a hardware key requires an installed hardware key device driver on the computer where you want to run the RWIND Simulation. Since many other programs (RSTAB, RFEM, and so on) use a similar software protection technology, this device driver is already installed on the computer in many cases. The correct use of the driver package can be checked on the local website http://localhost:1947/_int_/diag.html. If a functioning driver is displayed there, no action is necessary, and you can skip to the next point.

      Figure 04 - Device Driver Check

      If not, the necessary driver has to be installed with the "Install/Reinstall Device Driver" function.

      Figure 05 - Device Driver Installation

    5. Make sure that the single-user hardware key is connected to the local computer or the network hardware key is connected to the network computer.

    6. After the hardware key has been completely initialized, authorize the RWIND Simulation program with the "Check Hardware Key and Apply Changes" function and click "OK" to close the dialog box.

      Figure 06 - Authorization

    This process can be performed on another computer with the installed version of RWIND Simulation at any time. For a successful authorization, it is only necessary to ensure that either the single-user hardware key is connected to the respective computer or the network hardware key connected to the network computer has free licenses available.

  • Answer

    Try to download and install the latest drivers for Sentinel HASP by following these steps:

    If this does not help, please send the generated text file from the menu Help → Authorization → Diagnostics… to the contact address of the customer support for your region.

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First Steps

First steps

We provide hints and tips to help you get started with the main programs RFEM and RSTAB.

Wind Simulation & Wind Load Generation

With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.

The generated wind loads acting on these objects can be imported to RFEM or RSTAB.

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