Support

Our support for your work with Dlubal software

  • Dlubal Support

Frequently Asked Questions (FAQ)

The FAQ page lists the answers to frequently asked questions provided by hotline engineers of Dlubal Software as well as the solutions to commonly encountered problems.

The category filters and a keyword search help you to quickly find the relevant question/answer.

Knowledge Base

The Knowledge Base includes technical articles on a wide array of structural analysis and design topics.

These articles are intended to help you navigate through the Dlubal programs, learn efficient tips and tricks, and provide further insight into the program features.

Product Features

Dlubal Software programs and add-ons include a wide range of powerful features.

We are continuously developing the software, adding new features and optimizing existing workflows. We also work closely with our customers to include their ideas and opinions in the development process.

Our Support Team

Our colleagues are available to answer any questions you may have about our software.

If you are looking for technical assistance, you can find the relevant people to contact here.

Ask Individual Question

Here you can ask an individual question using an online form, which will be forwarded to our hotline team. We will do our best to process your question as quickly as possible.

Submit Program Feature or Idea

We are always looking to optimize and improve the Dlubal Software programs for our valued customers. If you have suggestions or new ideas, you can submit your feedback here.

Report Problem or Program Issue

If you happen to find a problem in one of our programs, we would appreciate it if you notify us.

Please submit a short description of the program issue and attach any relevant files and pictures.

Licensing & Authorization FAQ

Do you have any question about licensing of or authorization for Dlubal Software programs?

This FAQ page provides immediate answers to frequently asked questions about licensing and authorization.

Contact Us

Contact Dlubal

Do you have any questions related to customer support? Contact us via phone, email, chat, or forum, or find suggested solutions and useful tips on our FAQ page, available 24/7.

(267) 702-2815

[email protected]

Teamviewer

Teamviewer

Customers with Service Contract Pro have the advantage of using our video support.

For this, you need the TeamViewer program that can be downloaded here. Start the program and follow the instructions of your online advisor.

Impressed by Dlubal Support

“I'm impressed by the promptness and competence of the Dlubal Software support team again and again.”

Contact Us

Contact Dlubal

Do you have any questions related to customer support? Contact us via phone, email, chat, or forum, or find suggested solutions and useful tips on our FAQ page, available 24/7.

(267) 702-2815

[email protected]