Support

Frequently Asked Questions (FAQ)

Access frequently asked questions commonly submitted to our customer support team.

Filter by category or search by keyword to help you find the relevant answer to your question.

Knowledge Base

Dlubal Software programs include a wide range of powerful features. View helpful tips and tricks articles to improve your work with RFEM and RSTAB, the add on modules and our stand alone programs.

In addition to product feature insight, you can also find technical articles related to various structural engineering topics.

Product Features

We are continually updating and improving our software with new and powerful features based on customer feedback. View a list of our updated items here.

Ask Individual Question

Here you can ask an individual question using an online form, which will be forwarded to our hotline team. We will do our best to process your question as quickly as possible.

Our Support Team

Our colleagues are available for you to answer any questions you may have about our software.

If you are looking for technical assistance, here you can find the corresponding contact persons.

Submit Program Feature or Idea

We are always looking to optimize and improve the Dlubal Software programs for our valued customers. If you have suggestions or new ideas, you can submit your feedback here.

Report Problem or Program Issue

If you happen to find a problem in one of our programs, we would appreciate it if you notify us.

Please submit a short description of the program issue and attach any relevant files and pictures.

Contact Us

Contact Dlubal

Do you have questions related to customer support? Contact us via phone, email, chat or forum or find suggested solutions and useful tips on our FAQ page available 24/7.

(267) 702-2815

info-us@dlubal.com

Teamviewer

Teamviewer

Customers with Service Contract Pro have the advantage of using our video support.

For this, you need the TeamViewer program that can be downloaded here. Start the program and follow the instructions of your online advisor.

Impressed by Dlubal Support

“I'm impressed by the promptness and competence of the Dlubal Software support team again and again.”

Contact Us

Contact Dlubal

Do you have questions related to customer support? Contact us via phone, email, chat or forum or find suggested solutions and useful tips on our FAQ page available 24/7.

(267) 702-2815

info-us@dlubal.com