For customers with Service Contract Pro, there is the possibility of video support.
For this, you need the TeamViewer, which you can download here. Start the program and follow the instructions of your hotline advisor!
Support
Frequently Asked Questions (FAQ)
Access frequently asked questions commonly submitted to our customer support team.
Filter by category or search by keyword to help you find the relevant answer to your question.
Knowledge Base
Dlubal Software programs include a wide range of powerful features. View helpful tips and tricks articles to improve your work with RFEM and RSTAB, the add on modules and our stand alone programs.
In addition to product feature insight, you can also find technical articles related to various structural engineering topics.
Product Features
We are continually updating and improving our software with new and powerful features based on customer feedback. View a list of our updated items here.
Ask Individual Question
Fill out our online form to ask an individual question and submit to our customer support team.
We will provide a response as quickly and efficiently as possible.
Contact Persons for Support & Sales
Our team is ready to answer any additional questions or comments you may have.
Whether you have a general sales question or need further insight with technical support, we can direct you to the right contact person and department here.
Arrange Online Product Demo
Interested in a brief online demonstration of the Dlubal Software programs? Fill out our online form to request an upcoming scheduled presentation.
Contact Our Sales Team
Are you interested in purchasing a program by Dlubal Software and would like to request a no-obligation quote? Fill out the online form here.
In addition, you can request a callback from one of our experienced sales representatives.
Submit Program Feature or Idea
We are always looking to optimize and improve the Dlubal Software programs for our valued customers. If you have suggestions or new ideas, you can submit your feedback here.
Report Problem or Program Issue
If you happen to find a problem in one of our programs, we would appreciate it if you notify us.
Please submit a short description of the program issue and attach any relevant files and pictures.
Contact us
Do you have any questions about our customer support?
Just contact us via our free e-mail, chat, or forum support or find various suggested solutions and useful tips on our FAQ pages.
Teamviewer
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“I'm impressed by the promptness and competence of the Dlubal Software support team again and again.”
Dr.-Ing. Ingo Lukas
10 September 2017
