Support

Our support for your work with Dlubal software

  • Dlubal Support

Frequently Asked Questions (FAQ)

Access frequently asked questions commonly submitted to our customer support team.

Filter by category or search by keyword to help you find the relevant answer to your question.

Knowledge Base

The Knowledge Base includes technical articles on a wide array of structural analysis and design topics.

These articles are intended to help you navigate through the Dlubal programs, learn efficient tips and tricks, and provide further insight to the program features.

Product Features

Dlubal Software programs and the add-ons include a wide range of powerful features.

We are continuously developing the software adding new features and optimizing existing workflows. We also work closely with our customers to include their ideas and opinions in the development process.

Our Support Team

Our colleagues are available for you to answer any questions you may have about our software.

If you are looking for technical assistance, here you can find the corresponding contact persons.

Ask Individual Question

Here you can ask an individual question using an online form, which will be forwarded to our hotline team. We will do our best to process your question as quickly as possible.

Submit Program Feature or Idea

We are always looking to optimize and improve the Dlubal Software programs for our valued customers. If you have suggestions or new ideas, you can submit your feedback here.

Report Problem or Program Issue

If you happen to find a problem in one of our programs, we would appreciate it if you notify us.

Please submit a short description of the program issue and attach any relevant files and pictures.

Licensing & Authorization FAQ

Do you have any question about the licensing or authorization for the Dlubal Software programs?

This FAQ page provides immediate answers to frequently asked questions about licensing and authorization.

Contact Us

Contact Dlubal

Do you have any questions related to customer support? Contact us via phone, email, chat or forum or find suggested solutions and useful tips on our FAQ page, available 24/7.

+49 9673 9203-0

[email protected]

Teamviewer

For customers with Service Contract Pro, there is the possibility of video support.

For this, you need the TeamViewer, which you can download here. Start the program and follow the instructions of your hotline advisor!

Impressed by Dlubal Support

“I'm impressed by the promptness and competence of the Dlubal Software support team again and again.”

Contact Us

Contact Dlubal

Do you have any questions related to customer support? Contact us via phone, email, chat or forum or find suggested solutions and useful tips on our FAQ page, available 24/7.

+49 9673 9203-0

[email protected]