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2017-12-01

Question

I received a softlock license. When starting the program, the "Authorization" dialog box does not appear. How can I activate the license?

Answer:

If the authorization dialog box (see the image) does not appear when opening the programs, it is because the authorization file has already been used on this computer.

To activate the softlock license, delete the AUTHORE.ini file. This is located in the directory C:\ProgramData\Dlubal\Global\General Data by default.

Then, start the program again. In the "Authorization" dialog box, you can activate the license now.

If the dialog box is not displayed, please contact our hotline. Send in the "authorization.txt" file, which you can create using the program menu "Help → Authorization → Diagnostics".

Dialog Box "Authorization"
Dialog Box "Authorization"
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