Service

Customer service is a fundamental pillar of the Dlubal Software company philosophy.

  • Service

Free Support / Service

Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We provide all the support you need to complete your daily work.

Extranet | My Account

The Dlubal Extranet is an integral part of the website. In your account, you will find the information tailored to you or your company. For example, you can download the current Dlubal programs here.

Project Support

We can assist you with your project modelling including reinforced concrete, steel or timber structures. Moreover, we can provide advice on the individual structural analysis topics.

Service Contract

With a service contract, stay up-to-date with the latest Dlubal Software programs. The Service Contract Basic provides not only access to the latest program version but also priority tech support through email.

With the Service Contract Pro, receive the same benefits as the Basic in addition to priority tech support through phone and screen-sharing.

Geo-Zone Tool for Load Determination

Use the Geo-Zone Tool to determine quickly and efficiently snow loads, wind speeds, and seismic data according to ASCE 7‑16 and other international standards.

Updates & Upgrades

Updates are minor revisions and improvements within one program generation. A service contract provides automatic access to the latest updates through your Dlubal Software account.

In contrast to updates, upgrades are highly revised or completely redesigned program versions. A valid and current service contract provides a discounted offer on upgrade costs.

Update Reports

As the Dlubal Software structural analysis programs are continually being developed and optimized, find a detailed list of modifications and improvements here.

Previous Program Versions

You can find previous versions of Dlubal programs here. If necessary, you can download and install your already purchased program version.

Contact Us

Contact Dlubal

Do you have any questions about Dlubal service contracts? Interested in keeping your programs up to date with the latest versions? Contact us via phone, email or chat or find suggested solutions and useful tips on our FAQ page, available 24/7.

Frequently Asked Questions (FAQ)

+49 9673 9203 0

[email protected]