Service
Free Support / Service
Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We provide all the support you need to complete your daily work.
Project Support
We can assist you with your project modeling including reinforced concrete, steel or timber structures. Additionally, we can provide advice on relevant structural analysis topics.
Service Contract
With a Service Contract, you can keep the Dlubal Software programs up-to-date. We will provide you with regular updates as well as priority hotline support per e-mail.
With the Service Contract Pro, you also receive phone support and online support via internet video conference, if necessary.
Geo-Zone Tool for Load Determination
Use the Geo-Zone Tool to determine quickly and efficiently snow loads, wind speeds, and seismic data according to ASCE 7-16 and other international standards.
Updates & Upgrades
Updates are minor revisions and improvements within one program generation. A service contract provides automatic access to the latest updates through your Dlubal Software account.
In contrast to updates, upgrades are highly revised or completely redesigned program versions. A valid and current service contract provides a discounted offer on upgrade costs.
Update Reports
As the Dlubal Software structural analysis programs are continually being developed and optimized, find a detailed list of modifications and improvements here.
Previous Program Versions
Find all previous versions of the Dlubal programs. If necessary, download and install an older program version while still accessing the latest release on your computer.
Contact us
Do you have questions about our service contracts? Do you want to know how to keep your Dlubal programs up-to-date?
Contact us via our free e-mail, chat, or forum support or find various suggested solutions and useful tips on our FAQ page.
