Service
Free Support / Service
Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.
Project Support
We support you, for example, in modelling your structure, designing your reinforced concrete, steel or timber structures. We additionally give advice on individual structural analysis topics.
Service Contract
With a service contract, you can keep your Dlubal Software programs up to date. In this way, we offer regular updates as well as preferential treatment in the case of hotline support via e-mail and fax.
The Service Contract Pro provides additional support over the phone as well as online support with video-conference, if required.
Geo-Zone Tool: Snow, Wind, and Seismic Zone Maps
Use the Geo-Zone Tool to determine quickly and efficiently snow loads, wind speeds, and seismic data according to Eurocode and other international standards.
Updates & Upgrades
Updates are minor revisions and improvements within one program generation. A service contract guarantees automatic delivery of regular updates.
Upgrades are highly revised or completely redesigned program versions. Having a service contract provides you with the upgrades at better rates.
Update Reports
As the Dlubal Software structural analysis programs are continually being developed and optimized, find a detailed list of modifications and improvements here.
Previous Program Versions
Here you can find previous versions of the Dlubal programs. If necessary, you can download and install your already purchased program version.
Contact us
Do you have questions about our service contracts? Do you want to know how to keep your Dlubal programs up-to-date?
Contact us via our free e-mail, chat, or forum support or find various suggested solutions and useful tips on our FAQ page.
