FAQ 002279 EN

Helpful Questions & Answers

  • Frequently Asked Questions (FAQs)

1 December 2017

002279

Licensing & Authorisation

SHAPE-THIN 8

I have installed SHAPE-THIN 8. Now, I get Warning 10312 "Program authorization failed." The program is only available as a demo version.

Answer

You only have a license for SHAPE‑THIN 7. Your service contract includes all updates within this program version.

However, SHAPE‑THIN 8 is a fee-based upgrade. Our sales department will make you an offer for the program switch.

Keywords

10312 demo authorization

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  • Updated 5 April 2021

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