FAQ 002279 EN

Licensing & Authorisation SHAPE-THIN

I have installed SHAPE-THIN 8. Now I am getting the warning 10312 “Program authorization failed”, and the program is only available as a demo version.

Answer

You only have a licence for the program SHAPE-THIN 7.5x. Your service contract includes all updates within this program version.

However, SHAPE-THIN 8.x is a fee-based upgrade. It is a technical error that is causing this program to be displayed in your Extranet. You should only see programs for which you have a licence. I have already arranged a correction concerning this issue.

Keywords

10312, demo, authorisation

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