FAQ 002289 EN

Licensing & Authorisation RFEM RSTAB

When starting the program, I get warning No. 10312 - Program authorisation failed. How can I start the program with the correct authorisation?

Answer

In this case, you are using a program version which is not covered by the authorisation file (AUTHOR.INI) used by you.

Example: You received an authorisation file in 2015 which expires on 31.12.2015. If you are now installing a program version from 2016, you will receive a warning after having imported the authorisation file.

In this case, you need a current authorisation file which you can download from the Dlubal Extranet. This requires, of course, a valid service contract. If you don't have any access data, please contact your system administrator or our customer support at support@dlubal.com.

If you don't have a valid service contract yet, please contact our sales team at sales@dlubal.com.

Keywords

10312, warning No.10312, authorisation

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RFEM Main Program
RFEM 5.xx

Main Program

Structural engineering software for finite element analysis (FEA) of planar and spatial structural systems consisting of plates, walls, shells, members (beams), solids and contact elements

Price of First License
3,540.00 USD
RSTAB Main Program
RSTAB 8.xx

Main Program

The structural engineering software for design of frame, beam and truss structures, performing linear and nonlinear calculations of internal forces, deformations, and support reactions

Price of First License
2,550.00 USD