FAQ 002289 EN

1 December 2017

Licensing & Authorisation RFEM RSTAB SHAPE-THIN

When starting the program, I get warning No. 10312 'Program authorization failed'. How can I start the full version?

Answer

You are probably using a program version that is not covered by your authorization file.

Example: You received an authorization file in 2018, which expires on 31.12.2018. If you install a program version of 2019 now, you will receive the described warning when starting the program.

In this case, you need a current authorization file AUTHOR.INI, which you can find in your Dlubal Account (requires a valid service contract). If you do not know your login data, please contact your system administrator or our customer support at support@dlubal.com.

If you do not have a valid service contract yet, please contact our sales team at sales@dlubal.com.

Keywords

10312 warning No.10312 authorization

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