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Frequently Asked Questions (FAQ)
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AnswerThe timeout is reset with each license query (for example, start of the calculation, save). After 12 hours of inactivity (for example, no start of the calculation, no saving), the license is released.If the time limit is exceeded during the calculation, the license is released. When starting the add-on module calculations automatically, the licenses of the corresponding add-on modules are assigned and released again after the calculation.If the user saves the data after the calculation and no license is available, the corresponding message is displayed. If a license is then available again, you can start the save process again.The time limit can be set in Admin Control Center under "Configuration."
A single-user license does not allow for a distant use sharing a screen following the remote desktop operation type. It is only the network license that provides this possibility.
If you are using an RFEM/RSTAB license and want to activate an add-on module for a 90-day trial, all you have to do is to start this product in Project Navigator - Data or by using the Add-on Modules menu.
This error message informs you about the impossibility to activate the add-on module using Remote Desktop on the PC with the RFEM/RSTAB license. It is necessary to switch to local use to activate it.
The authorization file is imported during the installation. In the "Authorization" installation step, set the path to the authorization file by clicking the "Browse" button (Figure 01).
AnswerUse the link below to download and extract the RegDlubalOCX.bat file. Then, click the right mouse button to run the program as an administrator. This will register the OCX libraries and the program should start again.
AnswerIf you have a softlock network license, you will receive two files:
- Update file *V2C
- New AUTHOR.INI file
The activation of new add-on modules or programs is carried out in two steps.
First Step: Updating License Data on Server
Go to the license manager on http://localhost: 1947 on one of your PCs connected to the network, and then upload the *V2C file in the Update/Attach License window by clicking the Browse button and confirming with Apply File.
Figure 01 - Uploading Update File V2C in ACC
Second Step: Updating AUTHOR.INI File on Client's PC
Upload the AUTHOR.INI file using the menu Help → Authorization → Load Authorization File in RFEM/RSTAB.
Trial versions work as full versions for 90 days for testing purposes. They may only be used for non-commercial purposes. When you run RFEM or RSTAB, the test period for this program package starts.
The test period is global and affects the entire program package. By running the main program or an add-on module, your test period for this program package starts. A test period for individual add-on modules is not provided.
You have a license for RSTAB and want to test another add-on module. If your trial period for the RSTAB program package has not yet expired, all you have to do is to open RSTAB and then start the desired add-on module (for example, ALUMINUM).
The title bar of the add-on module shows you how long you can continue to use the trial version of this module.
You can also check how long your trial period is still available in the Admin Control Center of the license driver. To do this, go to the following page:
As you can see in Figure 03, our USB dongle and two trial versions of RFEM and RSTAB are displayed. Our RFEM test period has already expired, but the RSTAB test period is still active so we can also test all add-on modules in RSTAB.
If you would like to purchase any of the Dlubal Software products and have a question, do not hesitate to contact us.
AnswerThe program is most likely run as Viewer. After the installation, there should be two icons on your desktop: Dlubal RFEM 5.23 and Dlubal RFEM 5.23 Viewer. Run the program by using the Dlubal RFEM 5.23 icon, without the Viewer extension.The second reason might be that you have exceeded the number of the elements allowed for the demo version. The demo version can contain 12 members, 2 surfaces, 2 patterns, or 2 solids, so that the model can be calculated and saved.
The problem is that the 3D version shortcut is only created on the desktop during the installation.
When starting the program, the authorization is checked. If a 3D version is available, the 3D version is also started. However, if there is no 3D version available, it is checked whether a 2D version is licensed. If this is the case, the restricted 2D version is started automatically.
In order to start the 2D version with an existing 3D license, it is necessary to adjust the link on the desktop.
Copy the link and rename it accordingly.
Then, right-click the shortcut and select "Properties" from the shortcut menu, and add "/2D" to the path to *64.exe.
AnswerTo run the software license, the authorization file AUTHOR.INI is required, which contains the product key information. If there is no valid license found when starting the program for the first time, the Authorization dialog box appears.Select the Use full version option and click the [OK] button. A Windows dialog box appears, where you set the path to the AUTHOR.INI file and confirm by clicking the [Open] button. Make sure that you are connected to the Internet.As soon as the authorization is loaded successfully, the following message is displayed: Authorization completed successfully.
AnswerThe license can be removed by deleting the AUTHORE.INI file.This file can be found in the folder:C:\ProgramData\Dlubal\Global\General DataOr, as an alternative:C:\ProgramData\Dlubal\Global\StammdatIt is necessary to also search in the hidden folders.
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Wind Simulation & Wind Load Generation
With the stand -alone program RWIND Simulation, you can simulate wind flows around simple or complex structures by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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