In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerIf a real computer with the Windows operating system is actually used and no hardware changes and/or new installation of the operating system has been made, the license problem is usually caused by the following points:
- The mandatory service 'Sentinel LDK License Manager' may be damaged after a Windows update.
- The antivirus program blocks the file hasplms.exe.
- Other security software (e.g. Sandboxie) prevents proper communication of the license service.
AnswerYes, the data is freely available. Use the following download option to load the presentations and finished models of the consultants.
You can use the SHAPE-THIN program to assign the cross-section name you want. However, it is important to use the same name for different cross-sections.
Due to the data structure saved in the program, the program overwrites the profiles with identical descriptions. In this case, the database of the SHAPE-THIN program is linked to the program RFEM and RSTAB. Doubled data storage would inevitably lead to conflicts on the part of the program.
If the user wants to repeatedly assign identical names, it is possible to delete the file EigProf.dat in the respective directory (e.g. C:\ProgramData\Dlubal\RFEM 5.xx\General Data). This file will be used for saving user-defined profiles.
You can set the display properties of the cross-section outline in the Display Properties dialog box (Options → Display Properties → Edit menu). The settings can be found in the Colors → Extras → External Cross-Section Outline or Colors → Extras → Internal Cross-Section Outline category (see Figure 1). The color, type, and thickness of the line can be set separately for the screen and the printout report.
The directory structure in the Project Manager is administered by the PRO.DLP file. By default, it is located in the folder C:\ProgramData\Dlubal\Global\Project Manager. You can check the directory paths of the project manager in the 'Program Options' dialog box (Project Manager menu 'Edit → Program Options'), see also Figure 1. This database file is available to all users. If you want each user to use a different project structure, you can create a PRO.DLP for each user (for example, PRO_User1.DLP, PRO_User2.DLP). The relevant database file must then be set by the respective user in the program options after carrying out a switch of each user. This is also demonstrated in the video.
The user-defined materials are available to all users. All users must have full access rights to the path of the user-defined material library.
User-defined materials are saved in the file Materials_User.dbd. For a standard installation, the file is located in the directory C:\ProgramData\Dlubal\[Program] [Version]\General Data. The file path can also be viewed in the program options (see Figure 1).
AnswerPlease send us the diagnostic file so that we can determine the license issue. You can create the file under Help → Authorization → Diagnostics (see Figure 01). To do this, simply start the program in the demo version.In RX-TIMBER, you can create this file under Help → System Diagnostics (see Figure 02).
AnswerYou have to authorize the program to the full version on the affected computer and save the project before it can be opened elsewhere.
AnswerIf this error occurs, the download did not run correctly. Please download the program again. Please note that the file can only be executed after the complete download.
In this case, start the project manager from the respective program (RFEM, RSTAB ...). Thus, if the project manager is started directly from RFEM, only RFEM files are displayed by default, see Figure 1.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Wind Simulation & Wind Load Generation
With the stand-alone program RWIND Simulation, wind flows around simple or complex structures can be simulated by means of a digital wind tunnel.
The generated wind loads acting on these objects can be imported to RFEM or RSTAB.
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