Development, testing, sale, and support of Dlubal Software is certified for the management system according to DIN EN ISO 9001.
Quality Management of Dlubal Software
The benchmark for the quality of our products and services is the satisfaction of our customers and business partners. We always strive to keep you satisfied with our customer service, technical support services, and training offer, and user satisfaction with regard to our software application. If you enjoy working with the Dlubal software, we have achieved our goal.
Service is one of our greatest strengths! The extensive range of services is one of the great advantages of Dlubal Software. If you have any questions or problems with your calculations, you can use our qualified specialist hotline. The service levels are regulated by service contracts. In principle, every user can ask our service staff technical questions: Dlubal takes all of these questions seriously and answers them within the framework of existing service contracts and other agreements.
Our customer service in support is characterized by a prompt and fast response time. On working days, we aim to provide an answer within 24 hours, for which Dlubal uses competent staff. Infinite queues with creepy elevator music? Not with us! You will always find enough competent support staff here so that you don't have to wait long. Customers with a concluded service contract always have priority over customers without a service contract.
So that you can take full advantage of the software's capabilities, Dlubal offers you technical training on the programs. This enables you as a user to familiarize yourself with the software quickly and under qualified guidance.
In the sales talk, you will receive open and honest advice with the aim of determining the optimal composition of the program modules for your specific area of application. In addition to the technical requirements, we of course also include your stated budget framework in the considerations.
The software is dispatched and delivered immediately in accordance with legal regulations and requirements. You will be informed proactively in the event of any delays.
We offer you first-hand news. Dlubal products are accompanied by informative marketing measures that ensure that important information about new versions and changes is sent directly to you. These measures are always based on the true scope of our products - we don't have to gloss over anything! As a user, you should have the opportunity to obtain regular and direct information via various media such as websites, newsletters, webinars, information days, trade fairs, etc. This allows you to get the most out of your Dlubal products.
Did you know? Dlubal software is subject to constant quality control. All parts of the program are tested fully automatically and manually before they are released. We set our priorities according to the needs of our users - that is, according to you! We pay particular attention to ease of use, practicality and adherence to reference examples. We document all errors in writing, evaluate them and, of course, correct them if necessary. The release of new versions may only be carried out by authorized persons (initially employees in quality control and then the management) after all the tests provided and a positive assessment of the test result. So you can be sure that we will do everything in our power to provide you with the software that will fully meet your needs.
With us, mistakes don't stand a chance: Dlubal Software GmbH pursues open communication of known problems or malfunctions. The aim is always to avoid damage to you as a customer through the use of the software. We systematically document program errors and submit them to a correction process. The technical customer support is at your side in the detection of program errors and, if possible, provides remedial action through workarounds. When a new version is released, you can view the most important corrections online in the form of update reports. This is how Dlubal ensures that the software is always optimized.
As a user of Dlubal software, you are never left to your own devices. Qualified and reliable specialists are available for your support. Usually these are civil engineers or mechanical engineers. At Dlubal, new staff is comprehensively trained and prepared for use in customer support. If necessary, our Dlubal engineers can take part in special seminars to help them with their work. We cultivate a culture of lifelong learning and support our employees in their own professional development initiatives. Mutual promotion and the exchange of knowledge between all employees are important principles of corporate culture at Dlubal.
The primary objective of Dlubal Software is the satisfaction of our customers or business partners within the framework of the promised services. Of course, this includes a friendly, helpful and courteous tone, which all Dlubal employees are encouraged to use.
Do you have any questions about our products or which are best suited for your design projects? Contact us via phone, email, chat, or forum, or search the FAQ page, available 24/7.