Service Contract

Service Contract

Service contracts

With the Service Contract Basic, you’ll have access to the most recent version of the Dlubal Software programs. In addition to regular updates, you’ll receive priority email technical support.

The Service Contract Pro provides additional technical support over the phone as well as online support using video-conference.

Great Support

“Thanks as usual for the great support.”

Benefit from your service contract

Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.

For all Dlubal Software programs based on the Windows operating system, we offer two types of service contracts:

  • Service Contract Basic
  • Service Contract Pro

Provisions of Service Contract Basic

  • Maintenance of the current and previous program version
  • Automatic updates delivery (bug fixes, minor program modifications) for all programs of the program family for which the service contract was concluded (up to three times per year, download via your account at Dlubal Software)
  • Preferential treatment for hotline service by e-mail or fax
  • Benefits for future upgrades of the main programs (major program developments with costs)

Provisions of Service Contract Pro

Covers all provisions of the Service Contract Basic and the following additional provisions:
  • Support on phone and immediate call-back guaranteed if you cannot speak to our service technician at the moment
  • Online support using video-conference, if necessary
  • Benefits for future upgrades of the main programs (major program developments with costs)

Service Contract prices in USD per year

Program Service Contract Basic
Service Contract Pro
First
license

Additional
license

First
license

Additional
license

RFEM + add-on modules 560.00 110.00 1,010.00 170.00
RSTAB + add-on modules 450.00 110.00 900.00 170.00
RX-TIMBER 450.00 110.00 900.00 170.00
SHAPE-THIN 220.00 60.00 450.00 110.00
SHAPE-MASSIVE 220.00 60.00 450.00 110.00
CRANEWAY 220.00 60.00 450.00 110.00
PLATE-BUCKLING 220.00 60.00 450.00 110.00
COMPOSITE-BEAM 220.00 60.00 450.00 110.00

All prices are only valid in the USA and Canada. For other regions, different prices may apply.

All prices are net prices excluding tax.

Contact us

Contact Dlubal Software

Do you have any questions about our service or need advice about the proper service contract?
Contact us or find various suggested solutions and useful proposals on our FAQ page.

(267) 702-2815

info-us@dlubal.com

Price

Price
560.00 USD

The price is valid for United States.