Customer service is a fundamental pillar of the Dlubal Software company philosophy. Interest in our customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.
We offer you the following two service contract levels for all Dlubal Software programs:
- Service Contract Basic
- Service Contract Pro
Benefits of Service Contract Basic
- Access to the latest program version available in your Dlubal Extranet account
- Access to program updates (minor program modifications, code and standard updates, and so on), including design add-ons
- Priority email tech support
Benefits of Service Contract Pro
Includes all Service Contract Basic benefits in addition to the following:
- Priority phone tech support, including prompt callback when necessary
- Priority online screen-sharing tech support coordinated by a Dlubal engineer
Service Contract Prices in USD per Year
You need to additionally purchase the service contract for add-ons. All prices are excluding tax/VAT.