With a Service Contract , you can keep the Dlubal Software programs up-to-date. We will provide you with regular updates as well as preferential treatment for hotline support by e-mail and fax.
With the Service Contract Pro , you also receive telephone support and, if necessary, online support via Internet video conference.
Service Contract
Benefit from Your Service Contract
Service Contract
Further Information
Marco Pagliarin, M.Eng.
02/23/2014
Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.
For all Dlubal Software programs, we offer the following two service contract levels:
- Service Contract Basic
- Service Contract Pro
Benefits of the Service Contract Basic
- Support for both the current and previous program versions
- Access to program updates (minor program modifications or developments) for all programs/add-on modules included under the service contract program family (3-5 updates per year accessible from your Dlubal account)
- Priority email tech support
- Reduced pricing for main program upgrades (major program developments)
Benefits of the Service Contract Pro
Covers all provisions of the Service Contract Basic but also includes the following additional benefits:- Priority phone tech support including guaranteed call back
- Priority online support through screen-sharing when needed
Service Contract Prices in USD per Year
| Program | Service Contract Basic | Service Contract Pro | ||
|---|---|---|---|---|
| First license | Additional license | First license | Additional license | |
| RFEM + add-on modules | 560.00 | 110.00 | 1,010.00 | 170.00 |
| RSTAB + add-on modules | 450.00 | 110.00 | 900.00 | 170.00 |
| RWIND Simulation | 560.00 | 110.00 | 1,010.00 | 170.00 |
| RX-TIMBER | 450.00 | 110.00 | 900.00 | 170.00 |
| SHAPE-THIN | 220.00 | 60.00 | 450.00 | 110.00 |
| SHAPE-MASSIVE | 220.00 | 60.00 | 450.00 | 110.00 |
| CRANEWAY | 220.00 | 60.00 | 450.00 | 110.00 |
| PLATE-BUCKLING | 220.00 | 60.00 | 450.00 | 110.00 |
All prices are only valid in the USA and Canada. For other regions, different prices may apply.
All prices are excluding tax/VAT.
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