After a few days the activated softlock license, student license, or trial version has worked, it cannot be run anymore due to a license problem. On some computers, the message "Virtual machine detected" appears.
What is the reason for this?

Answer

If using a real computer with the Windows operating system and there were no hardware changes and/or new installation of the operating system, the license problem is usually caused by the following:

  • The mandatory service "Sentinel LDK License Manager" may be damaged after a Windows update.
Solution: Reinstall the driver. You can download and install it under the following link. http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip

  • The antivirus program blocks the hasplms.exe file.
Solution: Add hasplms.exe from the directory to the exceptions of the antivirus program.

  • Other security software (for example, Sandboxie) prevents proper communication of the license service.
Solution: You can either add hasplms.exe to the trusted programs or uninstall this software.

Keywords

Hasplms.exe Sentinel LDK License Manager Softlock Trial Trial version Exception Sandboxie Virtual machine detected Error No. 30598

Contact us

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(267) 702-2815

info-us@dlubal.com

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