We provide hints and tips to help you get started with the main programs RFEM and RSTAB.
I have installed RFEM/RSTAB properly without any error messages. When opening the program, it does not start as a full version but shows a dialog box where the authorisation file can be imported or the test licence can be started. The dongle is red and so the hardlock should be ok. What can I do?
This is probably caused by the installation that was carried out without administrator rights or without the current authorisation file. In the first case, it is necessary to approve write access for the respective user regarding the file folders of the Dlubal Software programs in Windows Explorer, and to import your authorisation file again.
In the second case, you only need to visit the Extranet of the Dlubal Software homepage and download the current authorisation file after entering your user data. This file can then be re-imported after opening the respective Dlubal Software program as well.
Have you found your question?
If not, contact us or send us your question via the online form.
Your support is by far the best
“Thank you very much for the useful information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. In the industry of structural analysis, I use several software including service contract, but your support is by far the best.”