FAQ 002235 EN

Helpful Questions & Answers

  • Frequently Asked Questions (FAQs)

30 September 2019


Thomas Günthel

Licensing & Authorisation

How can I completely remove and reinstall the dongle driver?


Please follow the new instructions to uninstall and reinstall your dongle drivers:

1. Download the latest driver here and save the file directly under C:\temp.

2. Remove the dongle.

3. Open the command prompt (run cmd as admin) and open the file with the following options (see Figure 01):

"C:\temp\haspdinst.exe -r -kp –purge" (omit quotation marks, uninstall drivers)

4. If the procedure was successful, please restart your computer with:

5. Now, install the driver in the console as follows: "C:\temp\haspdinst.exe –i"

 6. Plug in the dongle again.


Dongle Driver Console cmd Command line Dongle driver

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  • Updated 5 April 2021

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