FAQ 002235 EN 1 December 2017

Licensing & Authorisation

How can I completely remove and reinstall the dongle driver?

Answer

Please uninstall and reinstall your dongle drivers following the instructions below:

1. Download the latest driver at the following link and save the file directly under C: \ temp

https://sentinelcustomer.gemalto.com/DownloadNotice.aspx?dID=8589947873

2. Remove the dongle.

3. Open the command prompt (start cmd as Admin) and start the file with the following options (see Figure 1):

"C: \ temp \ haspdinst.exe -r -kp -purge" (omit quotation marks, uninstall drivers)

4. If the procedure was successful, please install with: "C: \ temp \ haspdinst.exe -i"

5. Now plug in the dongle again.

Keywords

Dongle driver console cmd command donglet driver

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