New

FAQ 002235 EN

30 September 2019

Thomas Günthel Licensing & Authorisation

How can I completely remove and reinstall the dongle driver?

Answer

Please uninstall and reinstall your dongle drivers following the instructions below:

1. Download the latest driver here and save the file directly under C:\temp

2. Remove the dongle.

3. Open the command prompt (start cmd as Admin) and start the file with the following options (see Figure 1):

"C:\temp\haspdinst.exe -r -kp -purge" (omit quotation marks, uninstall drivers)

4. If the procedure was successful, please install with: "C:\temp\haspdinst.exe -i"

5. Now plug in the dongle again.

Keywords

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