Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.
Free Technical Support
Our free technical support is available for any questions related to the Dlubal Software products. Take advantage of the following options to contact our experienced Support Team:
- Via email
- Via chat
See the steps below:
- 1 Enter your name and email address in the chat window
- 2 Ask your question in the "Message" box
- 3 Click the "Start chatting" button
- 4 Receive an immediate response from our support team
Chatting is possible during normal business hours. After business hours, leave your contact details and a message. We will get back to you as soon as possible by email.
In addition to personal support, we offer resources 24/7 through our website including:
Additional Services with Service Contract Pro
Customers with a Service Contract Pro will receive the following preferential support services:
- Phone Support
- Video Conferencing Support
Support for Current Program Versions
If you are utilizing a program version that is older than two or more upgrade release versions or if a newer version was released two or more years prior to your current version, we will not be able to provide technical support for this version. Consider upgrading your version with a Dlubal sales representative.
In order to answer your questions quickly and efficiently, please include the following information:
- What is your current program version number?
- Which operating system are you using?
- What kind of hardware are you using (CPU, VGA, RAM, printer, etc.)?
- Are you using any unusual hardware or software that could cause a problem (for example another software protected by a dongle)?
- Is it possible to reproduce the problem? If yes, how?
- Does the problem occur in a specific model or for all models?
For all questions through email, please attach the model in question (without results).
|Phone ||(267) 702-2815 || || |
|Support Hours ||Mon - Fri: ||8 a.m. - 5 p.m. (EST) |
|Our Support Team |
- Amy Heilig, PE
- Alexander Bacon, EIT
- Bastian Ackermann, M.Sc.
- Dipl.-Ing. (BA) Markus Baumgärtel
- B.Eng. Daniel Dlubal
- Stine Effler, M.Sc
- Dipl.-Ing. (FH) René Flori
- Dipl.-Ing. (FH) Stefan Frenzel
- Dipl.-Ing. (FH) Walter Fröhlich
- Dipl.-Ing. Thomas Günthel
- Stefan Hoffmann, M.Sc.
- Dipl.-Ing. (FH) Paul Kieloch
- Dipl.-Ing. (FH) Bastian Kuhn, M.Sc.
- Dipl.-Ing. (FH) Adrian Langhammer
- Dipl.-Ing. (BA) Sandy Matula
- Dipl.-Ing. Oliver Müller
- Dipl.-Ing. (FH) Gerhard Rehm
- Sonja von Bloh, M.Sc.
- Dipl.-Ing. (FH) Robert Vogl
- Dipl.-Ing. Hongyang Zheng