This article was translated by Google Translator

View original text

The authorization fails when starting the program. It seems that the dongle is damaged. What can I do?

Answer

Under the following link, you can download a program which helps you to read both the dongle and the network-dongle that are connected to the computer:

http://download.dlubal.com/?file=KeyDump.zip

Unzip the file KeyDump.zip and run the file KeyDump.exe in the destination folder. You should see the dongle under 'License Information' in the diagnostic program. If this is not the case, the dongle may be defective or the driver has not been installed correctly.

Normally, the dongle drivers are set up automatically during the installation. If this remains undone, the dongle driver can also be installed manually. The latest driver for your operating system can be downloaded here:

http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip

If the problem persists, please send us the log file that you can create in KeyDump (see the figure).

You should also note the following points:

  • Make sure that only the Dlubal dongle is connected to the USB port during the installation. Remove the dongels from other manufacturers.
  • Administrator rights are required for a successful installation.

Keywords

Authorization Dongle Installation Keydump

Downloads

Contact us

Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.

(267) 702-2815

info-us@dlubal.com

Cross-Sections Thin-Walled
SHAPE THIN 9.xx

Stand-Alone Program

Properties and stresses of thin-walled and cold-formed cross-sections

Price of First License
1,300.00 USD
RFEM Main Program
RFEM 5.xx

Main Program

Structural engineering software for finite element analysis (FEA) of planar and spatial structural systems consisting of plates, walls, shells, members (beams), solids and contact elements

Price of First License
3,540.00 USD
RSTAB Main Program
RSTAB 8.xx

Main Program

The structural engineering software for design of frame, beam and truss structures, performing linear and nonlinear calculations of internal forces, deformations, and support reactions

Price of First License
2,550.00 USD
Stand-Alone Steel Structures
CRANEWAY 8.xx

Stand-Alone Program

Design of crane runway girders according to EN 1993-6 and DIN 4132

Price of First License
1,480.00 USD
Stand-Alone Steel Structures
PLATE-BUCKLING 8.xx - Stand-Alone

Stand-Alone Program

Plate buckling analysis of rectangular plates with or without stiffeners

Price of First License
900.00 USD
Stand-Alone Timber Structures
RX-TIMBER Glued-Laminated Beam 2.xx

Stand-Alone Program

Timber design of single-span and wide-span glulam beams according to Eurocode 5 or DIN 1052

Price of First License
1,120.00 USD