FAQ 000062 EN-US

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The authorization fails when starting the program. It seems that the dongle is damaged. What can I do?

Answer

Under the following link, you can download a program which helps you to read both the dongle and the network-dongle that are connected to the computer:

http://download.dlubal.com/?file=KeyDump.zip

Unzip the file KeyDump.zip and run the file KeyDump.exe in the destination folder. You should see the dongle under 'License Information' in the diagnostic program. If this is not the case, the dongle may be defective or the driver has not been installed correctly.

Normally, the dongle drivers are set up automatically during the installation. If this remains undone, the dongle driver can also be installed manually. The latest driver for your operating system can be downloaded here:

http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip

If the problem persists, please send us the log file that you can create in KeyDump (see the figure).

You should also note the following points:

  • Make sure that only the Dlubal dongle is connected to the USB port during the installation. Remove the dongels from other manufacturers.
  • Administrator rights are required for a successful installation.

Keywords

Authorization dongle installation keydump

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