Customer Support and Hotline

Service Contract

Service contracts

With the service contract, you can keep your Dlubal Software programs up to date. In this way, we provide regular updates as well as preferential treatment in the case of hotline support via e-mail and fax.

The Service Contract Pro provides additional support over the phone as well as online support using video-conference, if required.

Fantastic Support

“A high praise and thank you for your quick answers. Generally, I always receive your response within 24 hours. That's really fantastic!”

Customer support is one of our top priorities

Customer service is a fundamental pillar of the Dlubal Software company philosophy. Our interest in customers does not end at the point of sale. We offer any necessary support you need to complete your daily work.

Technical Support

Our technical support is at your disposal whenever you have a question about Dlubal Software products. The extent and speed of response depends on the type of service contract you have. Customers without a service contract can also send us their questions via e‑mail or fax. However, those questions will be answered in the order of receipt and only after completing inquiries of customers with a service contract. In order to receive the answer as soon as possible, you can purchase the customer service contract.

If there are more than two upgrade steps between the program version you are currently using and the latest version available on the market, or if the previous program version is more than two years old, technical support will not be provided for such old versions. The program maintenance usually applies to the current and the previous software versions only. You can send us your questions via e‑mail and fax at any time. Customer support is available during the hotline hours (CET) above.

In order to process your questions quickly and efficiently, please mention the following information:

  • What is the exact program version number?
  • Which operating system are you using?
  • What kind of hardware are you using (CPU, VGA, RAM, printer, etc.)?
  • Are you using any unusual hardware or software that could cause a problem (for example another software protected by a dongle)?
  • Is it possible to reproduce the problem? If yes, how?
  • Does the problem occur in a particular model or in any model?

In the case of contacting our hotline via fax, please attach the relevant program output or screenshots including error messages. When sending an e‑mail, it is often an advantage to attach the structure file containing the problem (without results).

Phone +49 9673 9203-0
Fax +49 9673 9203-51
Hotline Hours:
(Central Europe)
Mon. - Thu.
9:00 - 12:00, 14:00 - 17:00
9:00 - 12:00, 13:00 - 14:30
Our Support Engineers:
  • Dipl.-Ing. (BA) Markus Baumgärtel
  • Dipl.-Ing. Moritz Bertram
  • M.Sc. Sonja von Bloh
  • Dipl.-Ing. (FH) Steffen Clauß
  • Dipl.-Ing. Frank Faulstich
  • Dipl.-Ing. (FH) René Flori
  • Dipl.-Ing. (FH) Stefan Frenzel
  • Dipl.-Ing. (FH) Walter Fröhlich
  • Dipl.-Ing. (FH) Wieland Götzler
  • Dipl.-Ing. Thomas Günthel
  • Dipl.-Ing. (FH) Sebastian Hawranke
  • Dipl.-Ing. (FH) Paul Kieloch
  • Dipl.-Ing. (FH) Bastian Kuhn
  • Dipl.-Ing. (FH) Adrian Langhammer
  • Dipl.-Ing. (FH) Ulrich Lex
  • Dipl.-Ing. (BA) Sandy Matula
  • Dipl.-Ing. (FH) Alexander Meierhofer
  • M.Eng. Dipl.-Ing. (BA) Andreas Niemeier
  • Dipl.-Ing. (FH) Gerhard Rehm
  • Ing. Jan Rotrekl
  • Dr. M.Sc. Dipl.-Ing. (FH) Gerlind Schubert
  • M.Sc. Dipl.-Ing. (FH) Frank Sonntag
  • Dipl.-Ing. (FH) Lukas Sühnel
  • Dipl.-Ing. Jing Sun

Contact us

Contact to Dlubal

Do you have any questions about our customer support?
Contact us, use our technical support, or find various suggested solutions and useful tips on our FAQ page.

+49 9673 9203 0



Customers with Service Contract Pro have the advantage of using our video support.

For this, you need the TeamViewer program that can be downloaded here. Start the program and follow the instructions of your online advisor.


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