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How can I send files that are too big for an e-mail to the support department?

Answer

It is best to save the file without results and without printout reports. It is best to save a copy of the file and deactivate the results (incl. FE mesh - only RFEM) and the printout reports. In the actual "Save" dialog box, there is also a function to save the file in a compressed form (see Figure 01). The file size will be considerably reduced.

If the file is still too big afterwards or the results or printout reports should not be deleted by the support for reasons of better traceability, you can also submit your request on our website. To do so, follow the link below that leads you to the "Report Issue or Error" page. Allows you to upload files up to a size of 2GB. Of course, you can also use your own file hosting service and include the link to the file in the e-mail.

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File too big File size Save Send model Send file

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