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Figure 01 - Error when installing the dongle driver

FAQ 002530 EN

28 February 2019

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I have problems with the installation of Dlubal Software programs. What could be the reason for this?

Answer

Installation problems often have the following causes:

Antivirus software

If the installation is aborted with an error message including the term 'HASP' (see Figure 01), your antivirus program blocks the installation of the dongle driver. Please deactivate the antivirus software during the installation so that the driver can be installed.

User rights

Make sure that the user has sufficient rights. The document in the Downloads section below contains detailed information. It is recommended to start the installation file by selecting the shortcut menu option (click the right mouse button) 'Run as Administrator'.

Windows updates

Make sure that your operating system is up to date and the latest updates are installed. This is often a problem with older operating systems (Windows 7/8) as the updates can be deactivated manually. For Windows 10, the updates are usually installed automatically.