3678x
002530
2019-02-28

Installation Problems

I have problems installing Dlubal Software programs. What could be the reason?


Answer:

Installation problems often have the following causes:

Antivirus Software

If the installation is aborted with an error message including the term "HASP" (see the image), your antivirus program blocks the installation of the dongle driver. Please deactivate the antivirus software during the installation so that the driver can be installed.

User Rights

Make sure that you have sufficient user rights. The document in Downloads provides detailed information about this issue. We recommend starting the installation file by selecting the "Run as Administrator" shortcut menu option (right-click).

Windows Updates

Make sure that your operating system is up to date and the latest updates are installed. This is often a problem in the case of older operating systems (Windows 7/8), as updates can be deactivated manually. For Windows 10, updates are usually installed automatically.


Author

Mr. Rehm is responsible for developing products for timber structures, and he provides technical support for customers.

Downloads


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