3455x
002530
2019-02-28

Question

I have problems installing Dlubal Software programs. What could be the reason for this?


Answer:

Installation problems often have the following causes:

  • Antivirus Software
If the installation is aborted with an error message including the term "HASP" (see the image), your antivirus program blocks the installation of the dongle driver. Please deactivate the antivirus software during the installation so that the driver can be installed.

  • User Rights
Make sure that you have sufficient user rights. The document mentioned under Downloads contains detailed information. We recommend starting the installation file by selecting the "Run as Administrator" shortcut menu option (right-click).

  • Windows Updates
Make sure that your operating system is up to date and the latest updates are installed. This is often a problem in the case of older operating systems (Windows 7/8), as the updates can be deactivated manually. For Windows 10, the updates are usually installed automatically.