In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
Customer Support 24/7
AnswerThe updates of the network licenses are bound to an internal consecutive numbering.If the correct order is not applied exactly, one of these messages will appear.The error code 55 was probably forgotten to import an older update file.If the older update is performed first, then the new file should be accepted afterwards.The Error Code 54 was probably used instead of the current C2V file an outdated. The message will also appear when trying to apply the most recent update a second time. In that case, the Sentinel Admin Control Center (ACC) should check to see if the new programs and / or modules and / or the number of licenses are up-to-date.http: // localhost: 1947 / _INT_ / features.html
AnswerThe cause of this message is usually a defective video card driver.After updating the driver on the homepage of the graphics card manufacturer, you should no longer see the message above and start the programs as usual.
AnswerYou can examine this port using the Telnet client. To do this, the Telnet client must first be activated via the Windows internal components (see figure). If this is the case, you can start the following command at the prompt:
telnet xxx.xxx.xxx.xxx 1947 (with "xxx.xxx.xxx.xxx" - IP address of the server)
If the entry follows an empty window, the connection is successful. If the Telnet client can not establish a connection, this will be output and your IT will establish communication from port 1947.
Installation problems often have the following causes:
- Antivirus software
- User rights
- Windows updates
AnswerInstall the latest dongle drivers on the new license server.http://download.dlubal.com/?file=Sentinel_LDK_GUI_setup.zip
If the new license server has the same IP address as the old server, the dongle can simply be changed over and no adjustments need to be made on the clients.
If the IP addresses are different, the IP address must be set on the clients either via the configuration in the Admin Control Center or via the hasplm.ini.
The procedure described above makes sense if client and server are not in the same subnet. Clients via VPN should have access or in advance a configuration in the Admin Control Center was made.
Did you find your question?
If not, contact us via our free e-mail, chat, or forum support, or send us your question via the online form.
Your support is by far the best
“Thank you very much for the useful information.
I would like to pay a compliment to your support team. I am always impressed how quickly and professionally the questions are answered. In the industry of structural analysis, I use several software including service contract, but your support is by far the best.”