Answer:
Support and care for users is an essential part of the Dlubal Software company philosophy.
Free technical support is available to all users of the software for any questions. The following options to contact the support team are available:
- Chatbot Mia – your AI assistant from Dlubal
For customers desiring extended services, additional services are available as part of Service Contract Pro. As a holder of an active Pro contract, you can enjoy the following advantages:
- Consultations by phone
- Online support via Internet video conferencing
- Project-specific support, calculated by hourly or daily rates
If required, the following services are provided:
- Modeling of the project structure
- Creating load loads and load combinations
- Design checks according to various standards
- Preparation of verifiable documentation
- Comprehensive processing of the project