In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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AnswerMake sure that no planned installation is currently performed. In the Task Manager, this can be displayed as an active app and as a background process called 'Windows Installer'.If a Windows Installer is still displayed in the Task Manager after restarting the computer, it can be selected and closed by clicking the 'End Task' button.Then, the desired installation can be carried out.
AnswerThe capacity of your C drive: no longer allows installation of the program. You must choose another partition of your hard drive for installation. You can proceed as described below:
- Start by displaying the "Run" command from the Start menu by clicking Start Menu> Run (or the Windows + R key)
- Type regedit and confirm
- Open the key: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion
- On the right, double click on the key: ProgramFilesDir and modify the data of this key by the new path of the installation folder.
- For example, enter the path D: \ Program Files to change the partition on which the installation will take place.
- Finally, you restart the installation with a double-click on the icon.
AnswerYes, the problem might also be caused by RFEM. Previewing RFEM files in Windows Explorer may cause Explorer to react more slowly.For a possible solution, proceed as follows:Open the file ThmShellEx64.dll in C:\Program Files\Common Files\Dlubal, and rename it to BACKUP-ThmShellEx64.dll.
In case of working with 32Bit version, open the ThmShellEx.dll file in C:\Program Files (x86)\Common Files\Dlubal, and rename it to BACKUP-ThmShellEx.dll
Afterwards, a restart of the PC is required
To do this, open the 'Help' menu and open the 'System Diagnostics' option and click the 'Send E-mail' function.Figure 01 - System DiagnosticsThis feature prepared an e-mail with your system, registration, and authorization information.
This is a bug that occurred in version 5.10. It has been fixed in current versions. The error was caused by a Windows update that set automatic delete of temporary files and folders. The program has created a folder to store temporary files or calculated results. Unfortunately, before the calculation ran out, Windows deleted the folder. The program had nowhere to store the data and displayed a message: "Write Data () failed of module RF-STEEL EC3". Unfortunately, no data can be saved. To resolve this issue, disable the Windows "Temporary Unused Erase Feature" or install a newer version of RFEM.
The current versions of RFEM 5, RSTAB 8, SHAPE-THIN 8, etc. are fully executable under Windows 10.
For legacy Dlubal applications, for example, Unfortunately, we can no longer guarantee compatibility with RSTAB 7 and RFEM 4.
AnswerThe dialogs in the Dlubal programs are optimized for the display size in the control panel of 100%. You may be able to correct the problem if the display size in the Control Panel is changed to 100% (see Figure 1) or / and a higher resolution is set.Remedy could also be the deactivation of scaling at high DPI values. To do this, open the properties by right-clicking on the program icon. Under the Compatibility tab, check the box for Overwrite high DPI scaling behavior. Scaling performed by: and select the setting application from the drop-down box. Then accept the change and confirm with OK (see Figure 2).
Operating System RFEM 2
Windows 2000 yes no no no Windows XP (32bit) yes no no yes  Windows XP (64bit) no not recommended not recommended not recommended Windows Server 2003 no not recommended not recommended not recommended Windows Vista (32bit) no yes  yes yes Windows Vista (64bit) no yes  yes yes Windows Server 2008 no not recommended not recommended not recommended Windows 7 (32bit) no yes  yes yes  Windows 7 (64bit) no yes  yes yes Windows Server 2008 R2 no not recommended not recommended not recommended Windows 8 (32bit) no no not recommended yes  Windows 8 (64bit) no no not recommended yes Windows 10 (32bit) no no not recommended yes  Windows 10 (64bit) no no not recommended yes
 The new data structure of Windows Vista and Windows 7 is not supported. Therefore, Windows creates virtual folders. This may result in problems, especially when the program is used by several users.
 until RFEM 5.03 / RSTAB 8.03
 until RFEM 5.07 / RSTAB 8.07
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