In addition to our technical support (e.g. via chat), you’ll find resources on our website that may help you with your design using Dlubal Software.
Frequently Asked Questions (FAQ)
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Files with the file extension .rs8t or .rf5t have been created with the trial version of RSTAB or RFEM . These files are linked to the computer on which they were created and can therefore only be opened on the corresponding computer.
Please note that the commercial use of the trial version is not allowed.
Check whether the signal light of the dongle is on (see Figure 01). If it does not light up, try another USB slot, preferably using directly a motherboard and not a USB hub or the front of the computer.
If the light is still not on, use another PC to test it. If the result is the same, the dongle is most likely damaged and needs to be replaced.
If the error message appears, despite the signal light is on, please make sure that you are using the most current authorization file.
If you cannot solve the problem, please send us a screenshot of the error message, a brief description of the problem and the diagnostic file that you can generate by using the program menu "Help" (see Figure 02).
Installation problems often have the following causes:
- Antivirus software
- User rights
- Windows updates
AnswerThe title block of the printout report is created using the authorization file, which was used in the initial installation of our programs.
A subsequent change in the authorization file does not necessarily change all report headers immediately.
For the changed title block to be created as default in the authorization file, the "old" one has to be removed first.
To do so, please delete the file "DlubalProtocolConfigNew.cfg" in the following (default) directory:
While deleting the file, our applications must be closed!
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