Answer:
There are optional service contracts for the RFEM, RSTAB, and RX‑TIMBER program families.
Service contracts guarantee the maintenance of the product as well as the use of new features via provided updates. Furthermore, with an existing service contract, you will receive preferential conditions for future upgrades and hotline support via email.
Benefits of Service Contract Basic
- Maintenance of the current and previous versions
- Access to program updates (minor program modifications, code and standard updates, and so on), including the design add-ons
- Priority email tech support
- Discounts for future upgrades (major paid developments) of the main programs
Benefits of Service Contract Pro
Includes all Service Contract Basic benefits plus the following:
- Priority phone tech support, including prompt callback when necessary
- Priority online screen-sharing tech support coordinated by a Dlubal engineer
See the price list for the current prices for service contracts and program upgrades:
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