FAQ 001597 EN

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What are the costs for service and maintenance referring to Dlubal Software?

Answer

There are optional service contracts for the RFEM, RSTAB, and RX-TIMBER program families.

Service contracts guarantee the maintenance of the product as well as the use of new features via provided updates. Furthermore, with an existing service contract, you receive discounted conditions for future upgrades and enjoy preferential treatment for hotline support by e-mail.

Services of the Basic service contract

  • Maintenance of the current version and the previous version
  • Provision of updates (bug fixes, small program changes) of all programs of the program family for which the service contract has been concluded (up to a maximum of three times per year, download via Dlubal account)
  • Preferred treatment in the case of the hotline support by e-mail
  • Discounts for future upgrades (major paid developments) of the main programs

Services of the service contract Pro

Contains all services of the Basic service contract as well as:

  • Telephone support and a guaranteed, immediate callback if you cannot speak to one of our service technicians immediately
  • Online support via video conferencing

See the price list for the current prices for service contracts and program upgrades:

Service contracts ...

Keywords

Care Program maintenance Service Service Contract Maintenance Maintenance contract Update Upgrade

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  • Updated 5 April 2021

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