Although my dongle is connected to the PC, I get an error message when starting the program. What is the reason?


Check whether the signal light of the dongle is on (see Figure 01). If it does not light up, try another USB slot, preferably using directly a motherboard and not a USB hub or the front of the computer.

If the light is still not on, use another PC to test it. If the result is the same, the dongle is most likely damaged and needs to be replaced.

If the error message appears, despite the signal light is on, please make sure that you are using the most current authorization file.

If you cannot solve the problem, please send us a screenshot of the error message, a brief description of the problem and the diagnostic file that you can generate by using the program menu "Help" (see Figure 02).


authorization failed USB dongle error message when starting up dongle does not light up dongle not recognized

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